Field Service Engineer II

3 days ago

Malta, United States Orion Talent Full time
Description
Position Details:

Title: Field Service Engineer II

Location: Malta, NY

Shift: Day Shift (M-F) / Rotating on-call weekends w/ 2 hours of OT provided

Compensation: $75K - $80K DOEQ w/ OT and annualized bonus

Benefits: Performance-related bonus incentive. Comprehensive benefits including health plans, income protection, retirement, and savings packages. Expense account, tuition reimbursement, company paid holidays, vacation based on service, and casual work environment.

Travel: Can be up to 40% during the week if for an OOA install

Position Description:

Field Service Engineers (FSE) are responsible for the installation, preventative maintenance, and repairs of company's semiconductor equipment at customer facilities. FSE's will maintain the following sub-systems: Electronic, electrical, mechanical, pneumatic, vacuum, optical, lasers, and wafer transfer systems (including robots). Training is provided on a formal or on-the-job (OTJ) basis. FSE's report to customer manufacturing facilities on a daily basis and attend daily customer pass-down meetings as required. FSE's help the company meet equipment uptime and availability commitments. FSE's perform timely and regular communication, including plan-of-action (POA) documents to report on escalation activities. FSE's participate in an on-call schedule as applicable.

Responsibilities:

Complete assigned formal and OJT with the goal of instrument certification
Manage and maintain traveling inventory according to department policy and procedure
Protect and maintain company property (i.e., traveling inventory, company care, test equipment, tools, )
Pick up and return messages and service calls from customers in a manner meeting service department policies
Maintain appropriate records of all work performed and training received
Portray professionalism and pride in appearance while conforming to company policies
Provide a positive attitude to all employees and customers
Comply and adhere to company policies
Strong work ethic
Other duties as assigned
Requirements:

AS degree in Electronics Engineering (or relevant field) or equivalent combination of education and experience
BS degree in relevant field or equivalent combination of education and experience is preferred
Experience using digital volt meters, oscilloscopes, hand tools, and computers
Experience reading electrical schematic
Willingness to travel both domestically and internationally
Eligible to be added to HTA's insurance
Must have and retain a valid driver's license in resident State
Eligible for and receive a company credit card
Eligible to acquire a passport
Abilities:

Knowledge and understanding of analog and digital circuitry
Knowledge and understanding of mechanical principles
Strong verbal and written communication skills with management, co-workers, internal and external customer
Ability to effectively communicate information to customers and management regarding service activities and schedules
Ability to follow precise instructions
Ability to perform service calls (Preventive Maintenance and Repairs) on one or more models of a product line (measured by instrument certification)
Knowledge and understanding of physics and chemistry
Ability to work from schematics using various test equipment and mathematical calculations specific to electronic
Ability to effectively interface with customers and service department personnel
Ability to communicate (read, write, and speak) in English effectively
Ability to communicate (read, write, and/or speak) in Japanese a plus
Ability to drive an automobile

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