Product Validation Specialist

1 month ago

Philadelphia, United States Ace American Insurance Full time

Product Validation Specialist - 8373 DESCRIPTION/RESPONSIBILITIES: In this role, you will work closely with the NA Digital Consumer Team, product owners, Tech Team, and other members of the Operations group in testing, implementing, and managing products, processes, user acceptance testing and data validation to dramatically improve the customer experience. In this role you will: * Provide a customer-centric forward-looking mindset, challenge the status quo, and articulately communicate with our team to achieve robust testing standards and results * Lead, execute, and collaborate with the team to create and orchestrate user acceptance test plans, and manage defect and triage processes * Work cross-functionally with Partnership, Compliance, Product Factory, Billing, Finance and company Claims teams to develop, define, and execute user acceptance testing for Digital Consumer product and partner needs * Leading the user acceptance testing for product and partner implementations, including implementing products in policy admin systems leveraging automation to streamline user acceptance testing and results * Ensure testing is integrated throughout the project lifecycle, testing-early-and-often, and constantly involving users and stakeholders * Deliver radical results in short time periods, driving quality results in new digital environment QUALIFICATIONS * 3+ years of relevant experience or equivalent combination of education and work experience. * Experience performing quality assurance and user acceptance testing responsibilities. * Experience creating and executing detailed test plans and test cases based off requirements and stories. * Experience working in an Agile development environment. * Forward looking with high levels of flexibility and ability/preference to work in uncertain, ambiguous, and constantly changing contexts. * Strong analytical, problem-solving, influencing, and leadership skills with excellent verbal and written communication skills. * Experience with working in a highly matrixed organization with cross functional team relationships. * Capable of thinking strategically and being able to execute tactically. Ability to multi-task effectively in a high-volume, high-speed environment. * Experience using JIRA desired. * Experience in building automated testing scenarios with a track record of delivering innovative solutions that have created significant business and customer impact. * Success stories improving user acceptance testing through analytical insights, improved data validation, and effective implementation. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

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