IT Technician\Technology Support Staff

3 weeks ago

Merrillville, United States Diocese of Gary Full time
Position Type:
Technology/Computer Technician

Date Posted:
2/5/2024

Location:
Andrean High School

Essential Functions
  • Assesses malfunctions of hardware and/or software applications for the purpose of determining appropriate actions to maintain computer and network operations, filtering devises, security, and proper use.
  • Engages in trouble-shooting and problem solving to diagnosis problems with the school district's computer network systems, hardware, software, and takes corrective action as needed.
  • Researches computer hardware and software applications, vendors, consultants and current technology for the purpose of being knowledgeable on trends, ensuring availability of instructional materials, and recommending applications and purchases.
  • Handles all questions from employees regarding the use of the school district's computer network systems for the purpose of resolving issues and implementing corrective measures.
  • Maintains and ensures the reliability of key operating data and databases.
  • Maintains records relating to inventory, repair and use of school district computer equipment.
Additional Duties
Performs other related duties, as assigned.
Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task or responsibility.

Knowledge, Skills and Abilities
  • In-depth knowledge of, and ability to use Google Suite, MS Office Standard (Outlook, Word, Excel, PowerPoint, Access), including most current and previous versions.
  • Knowledge of PC and MAC hardware and software.
  • Knowledge of sound practices in network troubleshooting.
  • Ability to problem-solve and prioritize a variety of support questions and user needs.
  • Organizational and time management skills.
  • Ability to report work orally or in writing to supervisor as required.
  • Ability to carry out instructions furnished in written or oral form, and to work with minimum supervision.
  • Ability to problem solve job-related issues.
  • Ability to work with a diverse group of individuals.
  • Ability to maintain confidentiality of information regarding school district financial and other information.
  • Ability to establish and maintain cooperative working relationships with others contacted in the course of work.
Physical and Mental Demands, Work Hazards
Works in standard office building environments.
See the Summary of Physical, Sensory and Environmental Requirements Needed to Perform Essential Job Duties for this position.

Experience
  • Demonstrated expertise in use of technology (preferably in a school setting).
  • Successful experience serving as a resource in use of technology.
  • Experience using a network to store, retrieve, and disseminate files and documents to end-users.
  • Software troubleshooting experience.
FLSA Status: Exempt

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