IT Support Specialist

Description About Us: Tucker Mechanical, Inc., a wholly owned subsidiary of EMCOR Group, Inc., is a full-service mechanical contractor with over 65 years of experience specializing in 24/7/365 HVAC service, power/ industrial piping, commercial/process plumbing, and commercial HVAC systems, as well as computer aided design (CAD) and building information modeling (BIM) technology. We build, renovate, and upgrade, as well as service, maintain, and operate facilities for a full spectrum of clients. Job Title: IT Support Specialist Job Summary: Tucker Mechanical, Inc. is looking for a qualified individual to join our company as the IT Support Specialist. This role assists Tucker Mechanical’s IT Manager with performing entry level technical responsibilities. Provides technical assistance, answer questions, trains and resolves problems associated with computer, iPad and phone users in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including software updates, printing, installation, word processing, electronic mail, and operating systems. Essential Duties and Responsibilities: Note: This is not intended to be a detailed or comprehensive list of duties and responsibilities. Additional duties and responsibilities may be assigned. Initially assists IT Manager with hardware and software configuration as well as device and printer set up. Eventually, the IT Support Specialist will be required to take the lead on these tasks. Learns quickly and can work independently while apprising IT Manager of concerns or issues where assistance is needed. Answer user inquiries regarding computer software or hardware operation to resolve problems. Oversee the daily performance of computer systems. Antivirus and patch management and monitoring for computer and server operating systems Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Develop training materials and procedures, or train users in the proper use of hardware or software. Communicates respectfully and effectively with management and co-workers. Continue to take on more responsibilities as technical proficiency increases as directed by the IT Manager. Desktop computer support Provide technical assistance for employees regarding hardware, software and networking (troubleshoot networking issues, software conflicts, hardware issues, process user moves and changes) Guide users with step-by-step instructions. Follow up with internal customers to ensure workstations are functional, printer services are working and email is available. Conduct remote troubleshooting (ask targeted questions to diagnose problems, Test alternative solutions until issue is resolved, direct unresolved issues to the next level of support personnel, record technical issues and solutions in logs) Mobile device support Mobile phone configuration (assign phone to specific user, configure email, deploy required applications, set device security) Tablet configuration (assign tablet to specific user, configure required applications, device security) Mobile device management (validate devices in the system, push new applications to user devices as they become available, push application updates as needed, maintain device security) Asset inventory management Enter new equipment into tracking system database (receives equipment, deploys asset tag, records equipment specifications and serial numbers) Retires out of date equipment securely (retires equipment from the asset database, stores equipment securely until ready for proper disposal) Ensures asset recovery upon employee departure (collaborate with managers/HR to recover assets in a timely fashion, determine who gets access to departed employee data, determine status of email, updates asset status in tracking system, securely stores asset for next use) Computer setup Software installation (install user specific software per user manager instructions) Email setup (coordinate with EMCOR to create user email database) Qualifications: Associate’s degree and/or Technical Training in Information Technology preferred. (High School diploma or GED required) BSc in Computer Science or relevant field or equivalent work experience a plus. 2yrs experience as a Desktop Support Technician or similar role Demonstrated Windows Operating System and iOS proficiency. Experience with Microsoft Office 365 Familiar with installing and troubleshooting the Microsoft Windows Operating System Familiar with updating and patching Microsoft Windows Operating System and Windows Compatible applications Able to work scheduled work hours. Required Attributes: Must demonstrate integrity, honesty, confidentiality, professionalism and commitment to company values. Must have patience in resolving colleagues’ technical issues. Must be self-motivated and able to work efficiently and be dependable. Must have excellent organizational, communication, and multi-tasking skills. Must have high standards of quality with attention to detail. Physical Demands: The physical demands described here are representative of (but not all inclusive) of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. The employee should be able to physically lift, move, and exert force of up to 25 pounds. This position may require traveling to job sites. The employee must have the ability to navigate around job site locations. We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent. #tucker #LI-KB2 #LI-Onsite Qualifications Education Required High School or better Preferred Technical/other training or better Associates or better in Information Technology Experience Required 2 years: Experience as a Desktop Support Technician or similar role Experience with Windows Operating System and iOS proficiency