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Staff NOC Core Advanced Operations Engineer

2 months ago

Plano, United States DISH Network L.L.C Full time

Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and GenMobile. Department Summary Our Wireless Technology organization is at the forefront of transforming connectivity for the future. We're pioneering the development of the nation's first virtualized, standalone 5G wireless network from the ground up. This network represents the cornerstone of a truly connected world, unbound by the constraints of the past and adaptable to meet the diverse and evolving needs of our rapidly changing society, economy and technology landscape. Job Duties and Responsibilities The NOC Staff Engineer maintains DISH Wireless network resilience and efficiency, evaluating issues to develop corrective actions. They contribute to ongoing process improvements, leveraging KPI metrics to enhance customer experience by maximizing uptime and minimizing errors. Key Responsibilities: Leads technical troubleshooting expertise for escalated incidents Serves as subject matter expert for 5G Core, IMS, and Messaging solutions Handles outages and service degradations, performing initial RCA and coordinating with vendors and engineering teams Leads troubleshooting bridges with internal and vendor teams Engages and escalates critical issues with the Core Tier III/Engineering team Develops key metrics for performance monitoring and service assurance Collaborates with vendors for incident resolution and RCA #LI-LM1 Skills, Experience and Requirements Education and Experience: Bachelor’s Degree in Electrical, Electronics, Computer Science, or Telecommunications Engineering Minimum of 8 years of experience in the Wireless industry, ideally within carrier or vendor environments Skills and Qualifications: Proficiency in Core IMS is essential Demonstrated expertise in troubleshooting network packet captures Experience with Nokia and Mavenir Core is advantageous Ability to evaluate large volumes of technical data and thrive in a fast-paced setting Strong problem-solving, analytical, and time management skills Salary Ranges Compensation: $110,100.00/Year - $160,000.00/Year Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless. Consistent with this commitment, DISH will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to the employee or others, or is otherwise not required by law.