Network Engineer with Fault Isolation Management exp

4 weeks ago

Plano, United States Headway tek Full time

Role: Network Engineer with Fault Isolation & Management exp

Location: Plano TX

Job Type: Fulltime

Candidate should have CCNP Certification/CCIE Certification

Position Summary

The Fault Isolation & Management Engineer Transport Wireless NOC will be supporting DISH Wireless 24/7 Network Operations Center. The Fault Isolation & Management (FIM) Engineer will monitor the Transport Network proving next level troubleshooting of Networking & Transport incident tickets. The FIM Engineer will work with a sense of urgency to solve issues efficiently and effectively to restore service to our customers escalating issues to Advanced Operations or Engineering when necessary. A successful FIM Engineer will be supporting the endtoend troubleshooting of the entire platform and guidance for Network Surveillance Engineers. The FIM team will quickly analyze service and system issues determine corrective actions and implement to restore services provide analytical and continued support of advanced Network issues. This position will be required to escalate complex issues to our Advanced Operations team and will determine rootcauses for failure and develop corrective actions.

Responsibilities

  • Own responsibility for endtoend monitoring of the Transport EMSs & observability tools
  • Own responsibility for Incident identification ticket logging & impact assessment in the Service Now ticketing tool
  • Own responsibility of Market chat groups initial troubleshooting & necessary support
  • Support site monitoring/health checks following maintenance activities (CRs)
  • Oversee the incident management process and team members involved in resolving the incident as well as driving Ticket management analysis and followup until closure.
  • Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business.
  • Collaborate and escalate issues with the Advance Ops Engineering & Vendor teams when critical/time sensitive support and resolution is needed.
  • Manage outage and emergencies including the agreed assurance KPIs & SLA.
  • Work in close collaboration across multiple functions within Dish: RF Deployment & Integration teams Tech Dev Core Cloud Infra Network Engineering & Market teams.
  • Assist in driving resolutions for Fiber providers (ATT Zayo etc.) within service level agreements (SLAs) and ensure effective operational performance and management.
  • Own responsibility for Trouble Tickets updated with all the technical details and troubleshooting MOPs & templates
  • Responsible to ensure the Open Incident backlog is at optimum levels
  • Maintain the National Level Availability >99.50%.
  • Manage internal external and customer incident escalations and followups as well as process adherence.
  • Own responsibility for providing next level support for Network Surveillance teams.
  • Own responsibility for providing knowledge transfers for Network Surveillance teams.
  • Manage chronic problems with respective Transport (ATT Zayo etc.) & Network (Cisco Palo Alto etc.)

Skills Experience and Requirements

  • Bachelor/Masters degree or equivalent.
  • Minimum of 57 years of telecom/Networking experience.
  • Experience managing 4G/5G NOC shift environments and troubleshooting activities.
  • Knowledge of IP routing protocols and transport software systems /services running virtualized functions
  • Familiarity with IP technology and CCNP is advantageous & experience on SDH DWDM SON Lumen Zayo Everstream etc.
  • Strong understanding of BGP and ISIS routing protocols
  • Strong understanding of SRMPLS and L2/L3VPN technologies.
  • Good understanding of Transport technologies & OSI reference model
  • Able to organize and prioritize dynamic schedules balance team work loads and ensure incidents are managed quickly and efficiently to resolution.
  • Knowledge of 5G functional components (Core RAN Network Transport PaaS and gNB configurations).
  • Motivated to grasp higherlevel technology issues and troubleshoot to resolution.
  • Focused to work under pressure related to the scale of business impact and build strong working relationships both internally and externally.
  • Reliable open and capable of working with minimum supervision.
  • Flexible analytical thinker.
  • Enthusiastic and keen to learn new technologies and approaches.
  • Selfmotivated achievementoriented with excellent people management skills and an ability to perform challenging tasks individually with ease.
  • Focused on being detailoriented with strong organization skills.
  • Displays ability to work in a fluid atmosphere handle multiple tasks and set priorities.

The Fault Isolation & Management Engineer, Transport, Wireless NOC will be supporting DISH Wireless 24/7 Network Operations Center. The Fault Isolation & Management (FIM) Engineer will monitor the Transport Network, proving next level troubleshooting of Networking & Transport incident tickets. The FIM Engineer will work with a sense of urgency to solve issues efficiently and effectively to restore service to our customers, escalating issues to Advanced Operations or Engineering when necessary. A successful FIM Engineer will be supporting the end-to-end troubleshooting of the entire platform, and guidance for Network Surveillance Engineers. The FIM team will quickly analyze service and system issues, determine corrective actions and implement to restore services, provide analytical and continued support of advanced Network issues. This position will be required to escalate complex issues to our Advanced Operations team, and will determine root-causes for failure and develop corrective actions. Responsibilities

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