Account Services Specialist

2 weeks ago

Bellevue, United States Steve Madden Full time
Job Description

*This position is based in Bellevue, WA*

General Summary: This position is responsible working with the Accounts Service Coordinators and the shipping of production to wholesale footwear customers.

Major Responsibilities:

  • Support Report sales process by providing exceptional customer service to both Customers as well as the Report Sales team. Provide information and reports as requested on inventory availability, pricing, open orders etc. Communicate date discrepancies and delivery issues, work with Sales and Customers on date extensions and order updates as needed.
  • Review and accurately process/input all wholesale orders for Report branded customers into M3 system. Work with Report Production Coordinators to set up new styles as needed. Process other orders including Ecom, Employee Purchases, Promo Orders and Customer Return requests. Review EDI orders daily, follow up with customer regarding EDI discrepancies and load into system daily. Work with IT to trouble shoot EDI issues to get resolved as quickly as possible.
  • Allocated inventory to orders, process daily Pick and communicate with Warehouse to insures orders are printed, routed and shipped on time. Work with Warehouse to resolve system discrepancies and or labeling issues. Monitor receiving closely to insure inventory is received into the system and orders can be shipped as soon as possible.
  • Assist Sales Rep and Accounting department with new customer account set ups (tracking credit applications and resale certificate). Work with credit card customers to submit payments prior to shipment of order. Work with Credit department to release credit hold orders and process returns.
  • Process Sample requests for all Sales Rep/Customer style outs, advertising, approval etc. Follow up and ship samples to customers.
  • Review Open Order report daily. Prepare and advise status of Past Cancel, Bulks and Credit Hold orders during weekly meeting for your assigned accounts. Monitor Shipment ETA’s and orders dates at quarter end.
  • Follow up on Customer Compliance updates by updating account information in the M3 system and communicating new requirements for labeling, samples etc. to Production Coordinators.
  • Other projects and duties as assigned including but not limited to running reports, responding to customer service issues, organization of samples and Showroom.


Specific Job Skills:
  • Quality policy / objectives
  • M3 system
  • Shoe product knowledge
Education, Licenses, Certificates, Registrations and/or Experience:
  • Minimum high school degree, some college or continuing education in related field. 4 year degree preferred
  • At least 1-2 years of administrative support experience required. Some retail background is helpful.


Salary Range:The pay range of this position is $55k - $65k. Actual salary will be determined based off candidate’s skill sets, years of experience, and other job-related factors. This range does not include benefits such as health insurance, paid time off, 401K, and additional company benefits

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