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Service Assistant

5 months ago

San Rafael, United States El Pollo Loco Full time
Service Assistant

Service Assistant Job Summary:

A friendly face in the dining room. Maintains sanitation and cleanliness of the dining room, restrooms and restaurant exterior. Serves the needs of the guest in the restaurant in a friendly and effective manner.

Responsibilities/Duties:
  • Follows company food handling, guest service and safety procedures.
  • Maintains a clean exterior of the restaurant including, windows, doors, sidewalks, walls, and a litter free parking lot/Drive thru/trash enclosure
  • Maintains a clean interior of the restaurant including, windows, doors, floors, walls, ceilings/vents, drink station, and restrooms. Periodically empties the trash bins in the dining areas.
  • Assist any guests in the dining room such as providing refills, utensils, condiments and/or cleaning spills. Guest service skills needed for answering questions, correcting mistakes and offering satisfaction to the guest.
  • Cleans and sanitizes tables following guests departures.
  • Assists in the training of new Service Assistants
  • Supports and assists peers such as expeditors, cashiers, etc.
  • Performs additional duties as assigned by the supervisor.
  • Has a proactive approach and anticipates guest needs in the dining room.
Physical Requirements:
  • Must have a high level of mobility/flexibility to reach, bend, scrub, wipe and lift 25 lbs.
  • Must be able to work both indoors and outdoors
  • Empties trash bags weighing up to 40 lbs.
Qualification Standards:
  • CA food handler certificate is required.
  • Communication in English is preferred, second language is a plus.
  • No experience is required, guest service experience preferred
  • No education is required, high school diploma and equivalent is preferred.
  • Must be able to observe products and use best judgement prior to presenting products to the guests to ensure a high level of food quality is maintained.