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Customer Support
2 months ago
We have an immediate opening for a Customer Support / Order Processing Specialist. The role will be based in our Auburn, MA office. This is a full-time, on-site role.
What You Will Do:
- Serve as the primary point of contact with PI's customers.
- Process customer PO's and manage the order fulfillment process from order intake thru delivery.
- Interact with and coordinate activities between sales, operations, finance, and logistics.
- Enter and manage all customer and order data in our company's ERP system.
- Associates Degree required, Bachelors Degree preferred.
- 2-5 years of experience working in inside sales, customer service, or sales support.
- Exhibit excellent verbal and written communication skills.
- Demonstrated proficiency using Microsoft Office, Word, Excel, and Windows.
- Developed a strong team work ethic and a passion for customer service.
- Blue Cross Blue Shield of MA PPO medical plan with HSA.
- Dental and vision insurance.
- LTD & Life insurance.
- 401k with a generous company match.
PI (Physik Instrumente), LP is an Equal Employment Opportunity Employer/Protected Veterans/Individuals with Disabilities. Employment is dependent on the results of an initial drug test and background check. We are open to reasonable accommodation - please contact us at HR@pi-usa.us for consideration.
We are not providing work authorization or sponsorship for this opportunity.
The future awaits you - at PI
Do you want to join a company that makes the impossible possible? Then we look forward to your application and a statement about your salary expectations.
