Epic Willow Ambulatory Analyst

1 week ago

Wilmington, United States Christiana Care Full time
Job Details

Applicants must be currently authorized to work in the United States. ChristianaCare will not sponsor applicants for this position for an employment visa now or in the future.

Why ChristianaCare

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of "America's Best Hospitals" by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®.

ChristianaCare Offers
  • Medical, Dental, Vision, Life Insurance, etc.
  • Two retirement planning offerings, including 403(b) with company contributions.
  • Generous paid time off with annual roll-over and opportunities to cash out.
  • 12-week paid parental leave
  • Tuition assistance
  • Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more
Why Epic

The electronic health record (EHR) is foundational to the care we provide because it centralizes patient information, enabling informed decision-making and seamless care coordination. The EHR supports our ability to deliver high-quality, equitable, accessible care.

ChristianaCare is excited to transition from Cerner to Epic as the EHR across our sites of care

This role is a HYBRID position requiring frequent on-site work. Must be within a commutable distance.

Must be available to travel for Epic training the week of 3/31/2025.

Primary Function:

The primary function of the Willow Ambulatory Analyst is to support the design, build, configuration, testing, implementation, and optimization of the Epic Willow Ambulatory module. This role focuses on enhancing ambulatory pharmacy workflows and clinical practices within the healthcare organization. The analyst ensures that the Willow Ambulatory module is effectively integrated into clinical workflows, providing comprehensive support to healthcare providers and administrative staff. This includes working closely with stakeholders to understand their needs, configuring the system to meet those needs, providing training and ongoing support to end-users, and continuously seeking opportunities to improve system efficiency and effectiveness.

Principal Duties and Responsibilities:
  • Lead the implementation and configuration of the Willow Ambulatory module ensuring it meets the specific needs of clinical departments.
  • Collaborate with clinical and operational stakeholders to gather and document detailed requirements.
  • Customize the Willow Ambulatory module to align with the clinical and operational requirements.
  • Analyze current ambulatory pharmacy workflows and identify areas for improvement.
  • Collaborate with other IT and clinical teams to ensure seamless integration and operation of the Epic Willow Ambulatory module.
  • Conduct thorough system testing, validation, and troubleshooting to ensure the system meets quality and performance standards before go-live.
  • Develop training materials and participate in training sessions for end-users, including physicians, nurses, and administrative staff, to ensure effective use of the system.
  • Provide ongoing support and troubleshooting for the system post-implementation, addressing user issues and concerns promptly.
  • Facilitate regular meetings and communication with stakeholders to ensure alignment and collaboration.
Education and Experience Requirements:
  • Bachelor's degree in Healthcare, Information Technology, or a related field preferred
  • 2-3 years of experience working with Epic systems or similar EHR platform required
  • High School diploma with 5 years of related experience may be considered in lieu of bachelor's degree
  • Epic Willow Ambulatory Certification preferred; if not certified, must become Epic certified within 3 weeks of completing the mandatory Epic training sessions


Post End Date
Jan 19, 2025

EEO Posting Statement

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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