Front Office Associate River Forest IL

2 weeks ago


River Forest, United States Arch Dental Full time

At Novick Orthodontics, we create smiles for a lifetime. Dr. Darshana Novick and our team are passionate about delivering care that improves their patients’ oral health and transforms their lives. We are committed to providing a comfortable, welcoming environment, where you’ll feel right at home. We are currently looking for a full-time Scheduling Coordinator to join our wonderful team Below is more information about the position:

Benefits for the Scheduling Coordinator:

  • Health insurance

  • 401(k)/IRA retirement plan

  • Paid time off

  • Paid vacation days

  • Paid holidays

  • 1 hour lunch period

  • CE credit reimbursement

  • Uniform reimbursement

Schedule for the Scheduling Coordinator:

  • Monday: 9:30AM - 6:00PM

  • Tuesday: 11:00AM - 7:00PM

  • Wednesday: 7:30AM - 3:00PM

  • Thursday: 9:30AM - 6:00PM

  • Friday: 9:30AM - 1:00PM (Every other week)

Responsibilities and Requirements of the Scheduling Coordinator:

  • Maintain and organize patient status and information

  • Oversee the reception area during patient presence

  • Answer incoming phone calls in a professional and help manner

  • Confirm appointments with patients via phone call, email, and text message

  • Manage relationships with general dental practices

  • Produce reports for the doctors

  • Accept and process patient payments

  • Provide guidance to the patient during check-in and check-out process

  • Follow up with patients after coming in for their appointment

  • Handle new patient calls and referrals from dentists

  • Strong interpersonal and writing skills

  • Effective verbal communication and problem-solving abilities

  • Proficient computer skills

  • Welcoming and friendly personality



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