Warranty Superintendent
3 weeks ago
ICI Homes is currently seeking to hire Customer Service/Warranty Superintendent for our Greater Daytona Beach Area, who is responsible for overseeing the resolution of warranty claims by using specialized knowledge to determine the best and most efficient course of action in fulfilling the company's mission of providing extraordinary customer service. The qualified individual will interact with customers to provide information in response to inquiries about products and services and to handle and resolve warranty claims. Will work closely with Builders to ensure timely completion of construction projects.
- Receive all warranty related requests
- Correspond with homeowners to coordinate appointments
- Contact subcontractors to coordinate repairs
- Follow-up on all scheduled appointments with homeowners until warranty work is completed
- Effective in getting subcontractors to complete jobs efficiently while adhering to quality standards
- Works with subcontractors to maintain safe, clean job sites, adhering to safety regulations
- Effective in bringing subcontractors/vendors back to job site to complete unfinished work and/or warranty obligations
- Strives to meet and exceed homeowner expectations focusing on achieving 100% Customer Satisfaction
Job Requirements
- Proven track record of outstanding customer service and performance
- Three years experience in residential construction related industry
- Basic computer skills in Word, Excel, and Outlook
- Excellent communication and customer service skills
- Extensive knowledge of Florida Building Codes and Health & Safety Regulations
ICI Homes offers competitive salary and a comprehensive benefits package. If interested, please send resume in word or pdf format to: careers@
EOE/DFWP
Note to Job Seekers:
No telephone calls please. Your resume will be reviewed and qualified candidates will be contacted in the event that there is a potential match. Thank you.
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