Construction Technical Support Representative

1 month ago

Beachwood, United States Tremco CPG Full time
Job Description

Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.

GENERAL PURPOSE OF THE JOB:

The Technical Communications Specialist provides administrative assistance to the Technical Services Department and technical support of the Sealants Division product line to Tremco sales representatives and customers. This position requires a fundamental understanding of the product complaint process, the ability to enter product complaints and carrying out other associated duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • General understanding of product complaint process/WebCycle/SAP and ability to close out tasks in a timely manner.
  • Work successfully with all internal and external customers (Manufacturing, Lab, Sales, Tech Services as well as Dryvit Distributors).
  • Assist in providing technical support for Dryvit product line, making technically accurate recommendations to internal and external product line/application inquiries from Sales Department, architects, engineers, contractors, specifiers, etc.
  • Answer Dryvit Mailbox /HubSpot inquiries.
  • Acquire a general understanding and ability to communicate results of Project Testing methods/techniques - ASTM C794 (Tab Adhesion-and-Peel), ASTM C1193 (Tab Adhesion), ASTM C1248 (Stain) and ASTM C1087 (Compatibility).
  • Assist with making technically accurate recommendations to internal and external product line/application inquiries from Sales Department, architects, engineers, contractors, specifiers, etc.
  • Develop the various cross-functional skill sets of individuals on your team within the Technical Services Department.
  • Maintain and update Dryvit departmental manual.
  • Speak/write proficiently with respect to product usage, competitive product analysis, the Tremco website, product specification, product repairs and problems.
  • Assist when needed with on- and off-site training events (Quality Applicator Program QAP, Sales Training, etc.) and arranging product deliveries.
  • Assist with the development & updating of Technical Bulletins, Application Instructions, Tech Data, Marketing collateral or white papers.
EDUCATION
  • High School Diploma or GED required.
  • Bachelor's degree in Science, Engineering, Construction or similar field preferred.
EXPERIENCE
  • 1-2 years of Technical Service, Construction, Customer Service or similar experience, preferred.
OTHER SKILLS AND ABILITIES:
  • Basic knowledge of Tremco's product line, website navigation, SAP, and the crowd-sourcing SPARK tool.

BENEFITS AND COMPENSATION:

The salary range for applicants in this position generally ranges between $52,000 and $66,000 plus a 10% bonus opportunity. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.

Tremco offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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