![Accanto Health](https://media.trabajo.org/img/noimg.jpg)
Technical Support Analyst II
4 weeks ago
Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That’s why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care for our clients at all levels of care.
Technical Support Analyst II
The Technical Support Analyst II role acts as the primary on-site support for all regional locations, and the secondary point of contact for all incoming IT Support issues, providing additional troubleshooting to escalated incidents from Technical Support Analyst I (Tier 1). The Technical Support Analyst II is also responsible for conducting routine IT Support processes from beginning to end. Measurements for success include meeting service-level-agreements (SLA) % rates for resolving or re-routing incidents, meeting guidelines of the Core Responsibilities matrix, and positive staff feedback.
Schedule: This is a full time onsite opportunity working Monday through Friday 8:00am to 5:00pm
Supporting Region: This opportunity will provide onsite and remote technical support for the following Ohio site locations and can be based out of the Cleveland or Columbus Outpatient sites.
- Cleveland Outpatient: 3401 Enterprise Place, Suite 250, Beachwood, OH 44122
- Cleveland Residential: 2141 Overlook Road, Cleveland Heights, OH 44106
- Columbus Outpatient & Columbus Residential: 8001 Ravines Edge Court, Columbus, OH 43235
- Provide on-site, in-person support to all regional locations
- Setup, configure, and install hardware and software as necessary on-site, when remote assistance is not a viable option
- Support IT team with routine set-up of workstations, including office moves
- Provide advanced troubleshooting for escalated incidents from Tier 1, working with end-users across the organization remotely and in person.
- Track and monitor incidents to ensure timely resolution, accurately document relevant information, and keep end users informed via email or telephone of the status of their requests.
- Serve as application specialist for various end user software
- Oversee routine IT Support processes, from user creation to workstation deployment, attention to detail and follow-through.
- Mentors and helps train Technical Support Analyst I roles.
- Performs all other duties as assigned.
- Associate’s (AA) degree in computer science or related area of study preferred.
- 3+ years of experience in a customer service or support role is required; experience in a level 1 technical support role required.
- CompTIA A+ Certification preferred (or plans to obtain such within 1 year of hire date).
Employee Benefits
We understand the importance of a well-rounded benefits package. That’s why we’re dedicated to providing a range of plans to meet your needs.
For full-time employees, we offer:
- HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield)
- Dental insurance (Delta Dental)
- Vision insurance (EyeMed)
- Short-term and long-term disability insurance
- Company-paid life insurance
- 401(k) plan available two months after start date
- Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation
- Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO.
-
Associate Analyst II
4 weeks ago
Beachwood, OH, United States Penske Full timePosition Summary:An Associate Analyst II is an information technology professional who functionally designs systems, applications and user interfaces for a solution that supports a specific business process. An Associate Analyst II works closely with our external customers and operations (internal and external) to identify process and system improvement...
-
OTM - IT Solutions Analyst II
1 month ago
BEACHWOOD, United States Penske Truck Leasing Full timeOTM - IT Solutions Analyst II (Must have OTM exp) Summary Statement: Working with a diverse team, you will lead the technical design of complex components that support our business critical applications, while mentoring other developers on best practices in an effort to deliver our next generation of innovative solutions to our...
-
OTM - IT Solutions Analyst II
1 month ago
Beachwood, United States Penske Truck Leasing Full timeJob DescriptionOTM - IT Solutions Analyst II (Must have OTM exp)Summary Statement:Working with a diverse team, you will lead the technical design of complex components that support our business critical applications, while mentoring other developers on best practices in an effort to deliver our next generation of innovative solutions to our customersWhat You...
-
OTM - IT Solutions Analyst II
1 month ago
BEACHWOOD, United States Penske Truck Leasing Careers Full timeOTM - IT Solutions Analyst II (Must have OTM exp) Summary Statement: Working with a diverse team, you will lead the technical design of complex components that support our business critical applications, while mentoring other developers on best practices in an effort to deliver our next generation of innovative solutions to our...
-
OTM - IT Solutions Analyst II
1 month ago
Beachwood, United States Penske Truck Leasing Careers Full timeOTM - IT Solutions Analyst II (Must have OTM exp) Summary Statement: Working with a diverse team, you will lead the technical design of complex components that support our business critical applications, while mentoring other developers on best practices in an effort to deliver our next generation of innovative solutions to our customers ...
-
OTM - IT Solutions Analyst II
4 weeks ago
Beachwood, United States Penske Truck Leasing Full timeJob DescriptionOTM - IT Solutions Analyst II (Must have OTM exp)Summary Statement:Working with a diverse team, you will lead the technical design of complex components that support our business critical applications, while mentoring other developers on best practices in an effort to deliver our next generation of innovative solutions to our customersWhat You...
-
OTM - IT Solutions Analyst II
4 weeks ago
Beachwood, United States Penske Truck Leasing Careers Full timeOTM - IT Solutions Analyst II (Must have OTM exp) Summary Statement: Working with a diverse team, you will lead the technical design of complex components that support our business critical applications, while mentoring other developers on best practices in an effort to deliver our next generation of innovative solutions to our customers ...
-
OTM - IT Solutions Analyst II
4 weeks ago
BEACHWOOD, United States Penske Truck Leasing Full timeOTM - IT Solutions Analyst II (Must have OTM exp) Summary Statement: Working with a diverse team, you will lead the technical design of complex components that support our business critical applications, while mentoring other developers on best practices in an effort to deliver our next generation of innovative solutions to our...
-
OTM - IT Solutions Analyst II
4 weeks ago
BEACHWOOD, United States Penske Truck Leasing Full timeOTM - IT Solutions Analyst II (Must have OTM exp) Summary Statement: Working with a diverse team, you will lead the technical design of complex components that support our business critical applications, while mentoring other developers on best practices in an effort to deliver our next generation of innovative solutions to our...
-
OTM - IT Solutions Analyst II
4 weeks ago
BEACHWOOD, United States Penske Truck Leasing Full timeOTM - IT Solutions Analyst II (Must have OTM exp) Summary Statement: Working with a diverse team, you will lead the technical design of complex components that support our business critical applications, while mentoring other developers on best practices in an effort to deliver our next generation of innovative solutions to our...
-
OTM - IT Solutions Analyst II
4 weeks ago
Beachwood, United States Penske Truck Leasing Full timeOTM - IT Solutions Analyst II (Must have OTM exp) Summary Statement: Working with a diverse team, you will lead the technical design of complex components that support our business critical applications, while mentoring other developers on best practices in an effort to deliver our next generation of innovative solutions to our customers ...
-
Penske - OTM - IT Solutions Analyst II
1 month ago
Beachwood, United States Penske Truck Leasing Full timeOTM - IT Solutions Analyst II (Must have OTM exp) Summary Statement: Working with a diverse team, you will lead the technical design of complex components that support our business critical applications, while mentoring other developers on best practices in an effort to deliver our next generation of innovative solutions to our customers ...
-
Penske - OTM - IT Solutions Analyst II
3 weeks ago
Beachwood, United States Penske Truck Leasing Full timeOTM - IT Solutions Analyst II (Must have OTM exp) Summary Statement: Working with a diverse team, you will lead the technical design of complex components that support our business critical applications, while mentoring other developers on best practices in an effort to deliver our next generation of innovative solutions to our customers What You Will Be...
-
Penske - OTM - IT Solutions Analyst II
4 weeks ago
Beachwood, United States Penske Truck Leasing Full timeOTM - IT Solutions Analyst II (Must have OTM exp) Summary Statement: Working with a diverse team, you will lead the technical design of complex components that support our business critical applications, while mentoring other developers on best practices in an effort to deliver our next generation of innovative solutions to our customers ...
-
EBI Analyst II
2 weeks ago
Beachwood, United States Cleveland Clinic Full timeJoin the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of...
-
Construction Technical Support Representative
1 month ago
Beachwood, United States Tremco CPG Full timeJob DescriptionTremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc....
-
Construction Technical Support Representative
4 weeks ago
Beachwood, United States Tremco CPG Full timeJob DescriptionTremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc....
-
Beachwood, United States Tremco Construction Products Group, Inc. Full timeJob DescriptionTremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc....
-
OTM - IT Solutions Analyst II
1 month ago
Beachwood, OH, United States Penske Truck Leasing Full timeOTM - IT Solutions Analyst II (Must have OTM exp) Summary Statement: Working with a diverse team, you will lead the technical design of complex components that support our business critical applications, while mentoring other developers on best practices in an effort to deliver our next generation of innovative solutions to our...
-
OTM - IT Solutions Analyst II
1 month ago
Beachwood, Ohio, Ohio, 44122, Cuyahoga County, OH, United States Penske Truck Leasing Full timeOTM - IT Solutions Analyst II (Must have OTM exp) Summary Statement: Working with a diverse team, you will lead the technical design of complex components that support our business critical applications, while mentoring other developers on best practices in an effort to deliver our next generation of innovative solutions to our customers ...