Convention Services Manager

3 weeks ago

Oklahoma City, United States Pyramid Global Hospitality Full time
About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination.

#BMC-Okana

Overview

Shape your years of leadership skills and career experience by being a part of our supportive and collaborative work environment that encourages growth and fosters success.

OKANA Resort & Indoor Waterpark features a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event space spanning 27,000 square feet.

Located along the picturesque Oklahoma River in the vibrant Horizons District of Oklahoma City, OKANA Resort & Indoor Waterpark offers exceptional career opportunities. Join us as the Convention Services Manager to join our convention services team to launch this world-class property.

Our employees are Experience Curators who are professional memory-makers, creating personalized guest experiences from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time.

Our Vision for our team members:
  • Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination
  • Contribute to our distinctive atmosphere and foster your personal and professional growth
  • An individual committed to creating exceptional guest experiences
  • Be appreciated for what you bring to the team
  • Learn and grow with a company that values its associates
Why OKANA:
  • Competitive wages
  • People-first culture
  • Health insurance
  • Retirement savings
  • Growth opportunities
  • Paid time off
  • Festive environment
  • Perks & discounts
About the role

The Convention Services Manager plays an important, multi-faceted role within the sales department, serving as a revenue generating sales professional, client servicing representative, inter-departmental communication liaison, and supporting the overall intra-department administrative responsibilities.

What you will be doing:
  • Analyze requirement of function, outline available hotel facilities and services offered and quote pricing.
  • Confer with guest and hotel department heads to plan function details, such as space requirements, publicity, time schedule, food service and decorations.
  • Communicate accurately to operations the details needed to satisfy the contract and client needs.
  • Prepare for and attend all applicable pre-cons and post-cons.
  • Arrange for VIP amenities to be delivered.
  • Check on functions regularly as they are being executed for groups.
  • Prepare and send advance brochures/menus to prospective customers.
  • Prepare and receive cash deposits, billing and payments.
  • Sell liquor in accordance with state liquor laws.
  • Work with Executive Chef in menu planning to maximize revenue based on customer budget.
  • Work with group sales on menu planning to maximize food and beverage revenues from groups.
  • Execute guarantee and cut-off policies.
  • Create, review and revise rooming lists and VIP lists.
  • Prepare letters, proposals, BEO's, thank-you notes, etc.
  • Pre-check room setups, prior to arrival of the group.
  • Know meeting room set-ups and capabilities.
  • Know sleeping room configurations and types.
  • Manage the function book and adjust space to ensure maximum potential revenue.
  • Follow up on all turnovers within 24 hours via telephone and within 3 days with written correspondence.
  • Respond to requests by Meeting Planners immediately.
  • Maintain price integrity both in rooms and food and beverage.
  • Manage existing accounts and follow up with client re-solicitation to capture future business.
  • Participate in training, trade shows, field trips and community, industry and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals.
  • Meet or exceed goals set by the DCCS.
  • Responsible for increasing overall revenue per attendee via aggressive upselling techniques, rooms management strategies, value added offerings and other creative methods.
  • Relay accurate forecasting information for rolling forecast.
  • Promote employee empowerment.
  • Demonstrate positive leadership characteristics, which inspire employees.
  • Report all unsafe conditions immediately.
  • Complete other duties as assigned by supervisor to include cross training.
What you bring to the role:
  • High school diploma or equivalent.
  • Two years hotel/resort experience.
  • Strong computer skill set with Sales & Catering database applications, Property Management Systems, and Microsoft Office programs
  • Excellent customer centric interpersonal guest service resolution experience
  • Pleasant and helpful personality
  • Possess a strong self-motivated sales drive working with time pressures and flexible hours/dates
  • Be well organized and efficient.


OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

#BMC-Okana

Compensation Range

The compensation for this position is $52,000.00/Yr. - $65,000.00/Yr. based on qualifications and experience.

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