Senior Desktop Support Tech

2 months ago

Brentwood, United States Ardent Corporate Full time
Overview

Ardent Health Services (AHS) is a national health care services company headquartered in Nashville, TN. Through its subsidiaries, Ardent owns and operates nearly 200 sites of care. Our subsidiaries own and operate hospitals and multispecialty physician practices in six states. Ardent includes 30 hospitals, 4,423 patient beds, 23,000 employees, and 1,700 employed physicians. Within the industry, we are noted for recognizing that every hospital is as unique as the community it serves. This in-depth understanding of how health care works at the local level is one of our great strengths.

POSITION SUMMARY

The Senior Desktop Support Technician provides accurate, timely, and creative solutions to end-user computer problems of a moderate nature to ensure end-user productivity. Performs restorative and maintenance actions either remotely or at the end user's location to resolve problems using basic troubleshooting and technical skills. Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment located throughout the enterprise.

Responsibilities

  • Responsible for incoming support calls/requests from end users related to a variety of desktop issues.
  • Support desktop hardware, software standards and management practices including application distribution.
  • Set up and prepare technical equipment for deployment.
  • Advocate for and promote enterprise desktop standards and policies.
  • Ensures compliance with Enterprise Change Committee requirements and processes.
  • Provide desktop leadership and support on assigned projects.
  • Ensure the enterprise desktop PC environment is up to date on Microsoft security updates and patches
  • Support other IT departments associated to end-user equipment as required.
  • Document issue resolutions to improve peers' ability to resolve similar problems in the future.
  • Track and document time associated to specific projects and daily functions.

Qualifications

Education & Experience:

  • Associates' degree in Information Systems / Computer Science or equivalent technical training.
  • MCP certification strongly preferred.
  • A+ certification preferred.
  • Minimum of four years' experience in Information Systems / Network Administration in an enterprise setting.
  • Experience with Desktop operating systems, Windows Server and Active Directory.
  • SCCM deployment and Microsoft Office 365 experience a plus.
  • Experience with teleconferencing applications (e.g. Cisco Webex, Microsoft Teams and Zoom).
  • Additional knowledge in scripting (e.g. Powershell) and other remote tools a plus.
  • Hardware knowledge and experience in installing and replacing computer peripherals.
  • Working knowledge of Ethernet networks, Server and PC hardware, network printers, Microsoft Office, Exchange, Active Directory, DNS and DHCP.
  • Strong analytical and problem solving skills required.
  • Strong organizational and time management skills required.
  • Hardware knowledge and experience with Microsoft Teams room and A/V equipment.
  • Outstanding customer focus and communication skills required.
  • Exhibits clear written and verbal communication skills.
  • Contributes to team decision making, goal setting and problem solving, builds cross-functional relationships.
  • Must be flexible andable to work in an environment of change.
  • Seeks out new tasks, training and coaching and assimilates feedback to improve performance.

Knowledge, Skills & Abilities:

  • Additional knowledge in scripting (e.g. Powershell) and other remote tools a plus.
  • Hardware knowledge and experience in installing and replacing computer peripherals.
  • Working knowledge of Ethernet networks, Server and PC hardware, network printers, Microsoft Office, Exchange, Active Directory, DNS and DHCP.
  • Strong analytical and problem solving skills required.
  • Strong organizational and time management skills required.
  • Hardware knowledge and experience with Microsoft Teams room and A/V equipment.
  • Outstanding customer focus and communication skills required.
  • Exhibits clear written and verbal communication skills.
  • Contributes to team decision making, goal setting and problem solving, builds cross-functional relationships.
  • Must be flexible andable to work in an environment of change.
  • Seeks out new tasks, training and coaching and assimilates feedback to improve performance.

Other Factors:

  • Must be able to lift items that are approximately 50 pounds.
  • Participates in an after-hours on-call rotation schedule.
  • Must have a valid driver's license and a reliable vehicle.

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