APC Manager

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical, mental and social needs - helping patients access and navigate care anytime and anywhere.

As a team member of our Landmark product, we help bring home-based medical care to complex, chronic patients. This life-changing work helps give older adults more days at home.

We're connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together.

The Landmark Health Clinical Team Manager (CTM) will directly manage the daily operations of the field staff Nurse Practitioners. Under the direction of the Regional Manager, the CTM will assist in planning strategies that result in efficiently managing specific markets while ensuring high quality services to our members. The CTM will be responsible for monitoring key performance metrics and quality improvement as well as procure internal and external relationships which will support expansion and success of HouseCalls business initiatives.

In this role you will have the ability to achieve work life balance. Flexible scheduling offered where providers can flex their time over the 7-day work week.

Primary Responsibilities:

• Program Management and Responsibilities:
  
  • Serve as a mentor and coach to Landmark Practitioners (HCP's). The CTM will demonstrate clinical expertise and guidance, program insight, and support in all aspects of the role
  • Plan and conduct Ride Along visits in accordance with guidelines set forth by senior leadership
  • Travel is expected and is dependent upon specific market and geographical nee
  • Assist in hiring and training new HCP's
  • Ensure enterprise, department, HIPPA, and regulatory compliance: Maintaining security of Protected Health Information (PHI) and Intellectual Property (IP)
  • Responsible for all GSS functions: Update status change, terminations, PTO management, population, and network development reconciliation
  • Perform yearly common reviews and continually manage performance
  • Implement coaching plans and/or corrective action plans related to standards set forth by business initiatives
  • Regular meetings and collaboration with supporting departments to ensure operational efficiency
  • Providing solutions to scheduling, assignments, and staffing plans
  • Plan and develop compelling market strategies and present to Senior Leadership during Business Reviews
  • Workforce management: Manages demands of a rapidly changing staffing environment with resilience
  • Analyzes and makes fact-based decisions utilizing forecasting model
    
• Staff Development and Engagement:
  • Host monthly team meetings to communicate updates on company goals and performance: Monitor and address field concerns and communicate to senior leadership
  • Represents HouseCalls in a positive, solution focused manner that embodies our corporate values: Integrity, Compassion, Relationships, Innovation and Performance
  • Develop strategies to increase job satisfaction and reduce turnover rates
  • Identify key talent and provide opportunities for professional growth and career advancement
    
  
  

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Certified Nurse Practitioner or Physician Assistant through a national board
• Graduate of an accredited Master's degree in Nursing (MSN) program or Doctor of Nursing practice (DNP) program and board certified through the American Academy of Nurse Practitioners (AANP) or the American Nurses Credentialing Center (ANCC), Adult-Gerontology Acute Care Nurse Practitioners (AG AC NP), Adult/Family or Gerontology Nurse Practitioners (ACNP), with preferred certification as ANP, FNP, or GNP
• Active and unrestricted license in the State of New Jersey
• Current active DEA licensure/prescriptive authority or ability to obtain post-hire, per state regulations (unless prohibited in state of practice)
• 3+ years of experience as an APC, demonstrating progressive responsibility
• Access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area
• Ability to lift a 30-pound bag in and out of car and to navigate stairs and a variety of dwelling conditions and configurations
• Ability to gain a collaborative practice agreement, if applicable in your state
  

Preferred Qualifications:

• 3+ years of previous management experience
• 2+ years of leadership and management experience in an organization that serves the chronically ill
• 2+ years of Medicare experience
• 1+ years of hands-on post grad experience
• 1+ years of experience as a CSM at Optum
• Leadership and management experience in a CCM market as a CSM with success in effective team building and quality improvement
• Ability to quickly adapt to change and drive change management within team and market
• Possesses a high level of organizational skills, self- motivation, and ability to manage time independently
• Proficient computer skills including the ability to document medical information with written and electronic medical records
• Proficient in MS Excel
• Possess knowledge and understanding of geriatrics clinical management
• Ability to develop and maintain positive customer relationships
• Ability to work across functions and businesses to achieve business goals
• Effective in motivating and mentoring colleagues and peers
  

New Jersey Residents Only: The salary range for this role is $104,700 to $190,400 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment