Customer Support Administrator

4 weeks ago

Bellingham, United States Security Solutions Northwest Full time

Do you currently work on a dysfunctional team with people who have a negative disposition? Are you tired of feeling like your work is not being supported or appreciated? At Security Solutions, we highly value a positive work environment where every member of our team contributes to and supports each other's success and creates solutions that help bring our customers peace of mind. Security Solutions is looking for a Customer Support Administrator who is a problem solver, takes initiative and ownership when faced with new challenges, and maintains a positive attitude with an excitement to learn when faced with new or difficult situations. If you are tired of taking on extra work or constantly solving problems for co-workers who don't want to learn, Security Solutions may be the culture for you. Security is an ever-changing industry, and we are looking for people who have a hunger to learn. If you are not challenged and stuck in a rut in your current job, Security Solutions offers the chance to continue a career path full of learning opportunities. We will clearly explain your job and how you can advance as you gain knowledge and skills. We offer training in job skills and other topics companywide that our employees are interested in. Security Solutions is a family company that has been around since 1904. We are passionate about giving our customers peace of mind when it comes to the security threats against their homes, businesses, schools, and even our nation's border. We also extend peace of mind to those most at risk in our communities and worldwide by partnering with foster families and people working with at-risk children here in Washington as well as starting and supporting a school in central India. If you would like to contribute to the future of families in our communities and globally, then we encourage you to apply. Job Description: Providing service and support to our customers, you will be creating cases to help keep their life safety and security systems working and making sure they are completed promptly. You will be part of our team answering the phones to help direct people to the right support. You will also be billing for their recurring services and helping with contract updates, cancellations, and changes. Key Activities Include: Answering phones Greeting customers and directing them to the correct department Accurate and timely contract billing Customer Courtesy Calls (Survey) Sales Order Billing Case Billing Case Management Support Tech Time Management for Case Completion Answer Contract related questions and help with Contract changes and cancellations. Order/stock inventory for system support. Maintaining required documentation Updating and maintaining service contracts in software Other administrative duties as assigned Requirements: * * High School Diploma or equivalent required Strong organizational skills and attention to detail Excellent interpersonal oral and written communication skills Strong problem-solving and critical-thinking skills. Passion to learn, solve complex problems, and be self-driven. Positive Attitude Excellent Customer Support skills ```{=html} ``` - Bellingham, WA 98225: Reliably commute or planning to relocate before starting work (Required) Preferences: Demonstrate an ability to complete multiple tasks and projects on time ```{=html} ``` - Microsoft Office: 1 year - Customer service: 1 year We offer benefits: All training and materials provided. 8 hours per year

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