Manager, Network Engagement

7 days ago

Miami, United States Imagine Pediatrics Full time
Who We Are

We are Imagine Pediatrics, a devoted and compassionate, multi-disciplinary pediatrician-led medical group that is creating a world where every child with complex medical conditions gets the care and support they deserve. Energized by our mission to reimagine pediatric health care, we are pioneering virtual-first care services that include care coordination and around-the-clock access to complex-care clinicians from home. We don't replace a child's existing care team. Instead, we collaborate to deliver continuous support to kids, so they can spend less time in the hospital and more time thriving at home and in their communities.

Every day we boldly challenge old approaches and seek out new and better ways to improve the health and lives of children with medical complexity. In partnership with caregivers, providers, and health plans, we break down the barriers that stand between families and quality care for their children. We know we can't solve every challenge in the lives of these kids, but we can work tirelessly to give them, their families, and other caregivers the help and relief they need, right when they need it. We know a better approach to pediatric health care is within reach, and we are committed to seizing it today.

What We Live By

We're guided by our five core values:
  • Children first. We put the best interests of children above all. We are uncompromising in our commitment to improving the lives of children and families by bringing the best care to them.
  • Earn trust. We cherish the trusting relationships we build with the children and families we serve, our partners, and each other. We seek first to understand and speak honestly.
  • Innovate today. We refuse to accept the way things have always been done. Children and families are waiting for our help and their bravery demands that we relentlessly challenge assumptions to develop new approaches.
  • Embrace humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to learn and grow stronger.
  • One team, diverse perspectives. We work alongside families as one team towards a shared purpose. We champion diversity and acknowledge the contributions of others.
What You'll Do

The Manager of Network Engagement develops positive, long-term relationships with health systems, group practices, home health, health plan network teams as well as market network teams to ultimately drive patient engagement to Imagine's interdisciplinary medical model. Responsibilities include:
  • Relationship Management: Facilitate meetings for the team of Provider Engagement Specialists (PES) and Practice Managers, PCPs, and key provider stakeholders to build formal business relationships within clinically integrated networks. Show proficiency in Imagine Pediatrics' business model and speak to qualitative data outputs in provider facing meetings.
  • Leadership: Hire, mentor, and develop a team of PES to ensure they are supported with the tools, training, and performance management to meet monthly, quarterly, and annual targets for engaged patient membership.
  • Training: Hold regular meetings with the team to review team and individual performance, discuss roadblocks and solutions, best practices, and new engagement strategies.
  • Support Care Team Objectives: Support the clinical team with enrollment metrics. Establish relationships with key stakeholders in the market and support their communication channels with our network providers.
  • Promote Collaboration: Partner with payor market teams to ensure alignment with provider engagement strategy and tactics. Develop preferred provider collaboration and workflows.
  • Maintain documentation on provider engagement visits and outcomes. Review data and strategize on improving overall Imagine strategy for network engagement and supporting any service recovery needed by the markets.
  • Will require travel up to 50% of the time.
  • Other duties as assigned.
What You Bring & How You Qualify

First and foremost, you're passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve. In this role, you will need:
  • A dynamic personality and a knack for developing good interpersonal relationships.
  • Comfort with scientific terminology with the ability to seamlessly move through various medical environments, such as hospitals, doctors' offices, and pharmacies.
  • A Bachelor's degree with a minimum of eight (6) years of experience within the healthcare industry, specifically working with healthcare providers in a recruitment or operations management capacity.
  • Prior leadership experience hiring, mentoring, and managing direct reports.
  • Familiarity with several types of providers (i.e., Physicians, Physician Assistants, Nurse Practitioners), pediatrics preferred but not required.
  • Proficient in PowerPoint, and Excel.
What We Offer (Benefits + Perks)

We offer a base salary and bonus in addition to competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

We provide these additional benefits and perks:
  • Competitive medical, dental, and vision insurance
  • Healthcare and Dependent Care FSA; Company-funded HSA
  • 401(k) with 4% match, vested 100% from day one
  • Employer-paid short and long-term disability
  • Life insurance at 1x annual salary
  • 20 days PTO + 10 Company Holidays & 2 Floating Holidays
  • Paid new parent leave
  • Additional benefits to be detailed in offer


We Value Diversity, Equity, Inclusion and Belonging

We believe that creating a world where every child with complex medical conditions gets the care and support they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

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