Desktop Technician

Rocket IT Professional Services Team - Suwanee, GA - Full Time

At Rocket IT, we empower people through human connections and better IT. We’re driven by a desire to help people thrive, starting with our internal team.  We’re looking for a Desktop Technician who thrives in a fun, fast-paced environment and is enthusiastic about resolving technical issues and helping others succeed. 

As a Desktop Technician, you’ll play a critical role in smoothly transitioning people to a new company workstation. You’ll use Rocket IT tools and processes to set up computers according to client security standards, with all the configuration, software, and drivers needed to be productive on day one. This role is ideal for process-oriented technologists who enjoy delivering a superior client experience through excellent attention to detail and communication.

Key Responsibilities:

1. Configuration & Deployment:
   • Configure and deploy laptops and desktops to clients according to specific documented procedures.
   • Ensure each workstation is set up efficiently and meets all technical and operational requirements.
   • Utilize automation tools and scripts to streamline the setup process and reduce manual configuration time.
2. Quality Assurance:
   • Conduct thorough quality checks on installed software and configurations to ensure compliance with client specifications and internal standards.
   • Perform system testing and troubleshooting to address any issues that arise during the deployment process.
   • Document and report any discrepancies or errors encountered during configuration and take corrective actions as necessary.
3. Collaboration & Scheduling:
   • Work closely with the Project Coordinator to schedule the deployment of workstations, ensuring alignment with project timelines and client expectations.
   • Provide regular status updates to the Professional Services team regarding the progress of workstation configurations and deployments.
   • Coordinate with other team members to facilitate seamless integration and delivery of workstations.

4. Documentation & Process Improvement:
   • Maintain and update documentation related to workstation configuration procedures, automation scripts, and troubleshooting guides.
   • Identify and recommend improvements to the configuration and deployment processes to enhance efficiency and accuracy.
   • Ensure all work is documented in the ticketing system and follows established protocols for change management and incident resolution.
5. Client Interaction:
   • Assist with the installation and setup of workstations on-site or remotely, providing exceptional service and support to clients as needed.
   • Address client queries and provide technical support related to workstation setup and configuration.

Qualifications

• 4-year college degree (IT relevance preferred)
• 1-2 years IT support experience
• CompTIA A+ Certification (current)
• MD-102 Certification (current)

Physical Requirements

• Must be able to sit, stand, walk, stoop, kneel, and reach
• Must have visual acuity
• Must be able to lift up to 25 pounds

Company Culture and Benefits
The Rocket IT team is comprised of kind, curious, creative problem-solvers who work and play by our values:

1. Connect with People - We develop meaningful connections with clients, coworkers, and our community.
2. Be Passionate Stewards - We help clients use technology to its greatest potential, and we’re good stewards of their trust and resources.
3. Find a Better Way - We find joy in challenges and celebrate progress and innovation.
4. Have a Blast - We love what we do, and we foster an authentic, supportive, and collaborative environment. 

We invest in you so that you can invest in your work. Our benefits package prioritizes your wellbeing and includes:

• 10 PTO days 
• Paid holidays: 7 observed holidays per year plus 2 floating holidays 
• Company sponsored health insurance
• Long and short-term disability 
• Simple IRA plan with company match
• Gym reimbursement
• Cell phone stipend
• Training support and incentives for continued education 

Rocket IT supports an office-centric hybrid model that promotes teamwork and fosters strong relationships between team members. Full-time team members are required to be in our Suwanee office at least 3 days per week and are able to work remotely the other 2 days. Some exceptions may apply.

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