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Client Advisor
2 months ago
SHORT HILLS MALL
MAIN PURPOSE
The IWC Client Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique. He/she needs to act as an ambassador of IWC at all times with client satisfaction being his/her utmost goal.
KEY RESPONSIBILITIES
- Hosting clients and other stakeholders with the ability to provide personalized customer experience
- Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager
- Identify and/or create sales opportunities inside and outside boutique environment to activate network to recruit prospects and clients
- Find ever new and creative means to exceed client's expectations
- Establish strong personal relationships with clients from different backgrounds.
- Support these relationships through constant focus and attention on CRM. Develop and maintain client database and manage clienteling activities on a day to day basis.
- Handle customer service requests and respective processes.
- Know IWC's history, products and partnerships as well as the watch and luxury industries.
- Deliver outstanding client service and treatment to make a clear difference vs. competition.
- Act as a brand ambassador in and out of the boutique.
- Organize and execute all operational tasks in detail and with care.
- Maintain the boutique according to global IWC visual merchandising standards.
- Be part of a boutique team and support the overall organization of the boutique with a strong team approach.
- Take on a championship role (Visual Merchandising, Operations, Customer Service, CRM etc) to participate to the boutique administration and elevate the BTQ KPI.
Education
- 3-5 years of experience in sales or hospitality
- Applicants with background in Sales or Hospitality preferred
- Fluent in English
- Comfortable with Video chat softwares
- Strong Team player mindset
- Excellent communicator with ability to develop strong networks
- Curious and resourceful. Able to work independently on creating sales leads.
- Result-oriented and driven
- Strong selling skills
- Accountable and reliable
- Timepieces experience is a nice to have
- Able to handle large diversity of tasks in a timely manner, very organized and disciplined
- High emotional intelligence and general education
- Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior
- Able to adapt approach individually to respective client
- Open and outgoing personality
- Demonstrate eagerness and enthusiasm to learn and grow
- Creative, curious and versatile with good interpersonal competences and empathetic
- Has perfect manners and can maintain a conversation elegantly
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.