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Support Technician II

3 months ago

Houston, United States InfoPeople Full time

We are not looking for call center support. This is for a Field technician that will be driving to the different auction sites to assist with any technical issues that arise.
Looking for 5-10 years of exp
Top 5 must haves: Excellent Customer Service record, exceptional written/verbal communication, ability to prioritize tasks, effective time management, and willing to travel/support two auction locations on opposite sides of the Houston metroplex

We will need an IT Generalist, someone with knowledge of desktop hardware/software, telecom, wired/wireless networks, printing devices, and mobile phones (both IOS/Android).

The Support Technician provisions and maintains end user computing devices (e.g. desktops, laptops, tablets, mobile phones, and peripheral devices such as printers, scanners, fax and copy equipment). The Support Technician installs and troubleshoots hardware, software, and network problems, escalating to the responsible area with accurate information, and providing technical guidance and oversight.