Client Delivery Advocate
3 weeks ago
iCapital is powering the world's alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services approximately $184 billion in global client assets invested in 1,471 funds, as of March 2024.
iCapital has been named to the Forbes Fintech 50 for seven consecutive years (2018-2023); a three-time selection by Forbes to its list of Best Startup Employers (2021-2023); and a three-time winner of MMI/Barron's Solutions Provider award (See link below).
About the Role
iCapital is seeking a Client Delivery Advocate Analyst to join the Data Solutions team. This individual must be comfortable working in a dynamic, performance-driven, fast-paced environment, and is committed to delivering a high-quality, accurate product on a time-sensitive basis. Daily activities will be diverse, from setting up and maintaining software applications, to assisting clients with issues, special projects, sales calls, and helping with all the non-related tasks associated with building an innovative company. The role is a mix of finance and technology.
Responsibilities
- Financial Reporting and Data Aggregation tools.
- Analyze and explain portfolio performance results.
- Conduct account level reconciliation, including research and resolution of all breaks, cancels, corrects.
- Analyze private equity and hedge fund statements for input into system.
- Consolidate data from multiple sources and custodians.
- Provide accurate and timely statements and data entry.
- Generate reports as needed.
- Work with clients and partners to resolve data issues.
- Develop and strengthen client relationships via client on-boarding, client account setup and training and day-to-day support and issue management.
- Maintain software maintenance, system setup and configuration which includes new client setup, new financial account and asset set-up and classification, assisting in data feed management, creating custom reports based on client-specific needs and liaise with the vendor partners for enhancements, and system and data issues.
- Work with the team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications.
- Establish operational effectiveness through the development and adoption of policies, procedures, and controls.
- Bachelor's degree with a concentration in finance, computer science, statistics, mathematics, data science, or a similar field
- Excellent customer relations skills
- Foster and maintain effective relationships
- Proactively assess and act upon client and company needs
- Well-organized and self-motivated with the ability to prioritize tasks and meet deadlines
- Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities
- Comfortable with technology, software tools and applications and able to learn new software quickly; Strong MS Excel and PowerPoint skills, basic knowledge of database concepts, and any type of programming and a working knowledge of Photoshop, HTML design, or similar tools
- Knowledge of liquid investments such as Equities, Bonds, ETFs, Mutual Funds, SMA/UMA, alternative investments, performance reporting calculations and methodologies, portfolio management and rebalancing, as well as how RIA investment advisors 'work
- Critical thinker that possesses strong-problem-solving skills and can summarize information clearly and concisely, both written and verbally
- Devotion to collaboration and ability to thrive in a team environment while working independently
The base salary range for this role is $55,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
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