Implementation Specialist

5 days ago

Orlando, United States RedTeam Software Full time

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Implementation Specialist build long lasting partnerships with new customers, helping them onboard and grow with us. You’ll develop roll-out strategies, execute implementations, conduct training, and increase product adoption. This role is a mix of independent work where you’ll own and develop multiple new onboarding accounts at a time while partnering closely with AEs and CSMs to ensure a successful onboarding.

What You’ll Do:

Transform new customers into RedTeam experts and evangelists by conducting in-person and online training, providing support, roll-out planning, and relationship management

Establish a strong working relationship with each client based on clear expectation-setting and mutual trust building

Provide the highest level of service and support to RedTeam’s clients through diligent communication

Proactively consult clients on best practices and necessary process or workflow changes to achieve implementation milestones and goals

Customize the implementation and training plan to best fit the client’s detailed needs and workflows. Identify gaps in client processes and assist with RedTeam solutions for the gaps

Manage a full portfolio of clients, ensuring on-time project deliverables.

Facilitate check-in calls and virtual meetings during each phase of implementation with the client.

Partner with the Configuration Team, to ensure database is set up correctly and efficiently

Evaluate, document, and escalate any client issues or concerns that arise throughout the implementation journey.

Collaborate cross departmentally to develop best practices, and connect customers with Customer Success Manager and Marketing to further customer success and RedTeam’s evolution as a market leader

Learn RedTeam’s product offerings, business model, services, emerging technologies, and Customer Success best practices

Transition clients to ongoing Client Services Support resources upon successful implementation

Qualifications:

3+ years of experience in software Implementation, training, support, or service roles preferably at a SaaS company

Strong problem-solving ability, including metrics-driven thinking

Experience and understanding of the construction industry a strong plus

Go above and beyond the call of duty to delight our clients

Ability to multitask, prioritize, and manage time effectively

Strong communication and organizational abilities

Strong verbal, listening, written and interpretive skills

Strong computer, technical, and presentation skills

Balance advocating for the client and RedTeam long term goals

Interpersonal skills able to adapt/respond to different types of characters and attitudes

Familiarity with construction terms and practices a plus

Project management and training experience preferred

Tolerance for stress

High standards, strong work ethic

Motivation for self and others

Teamwork and cooperation with other departments and managers

This is a remote position.

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