Implementation Specialist

2 weeks ago

Orlando, United States Payroc Full time
Title

Implementation Specialist

Client Services

Position Overview

Join our team in Orlando, Florida, as an Implementations Specialist, where you will be pivotal in the successful onboarding of new clients through a comprehensive end-to-end installation process. This role is perfect for a professional who excels in customer service, can juggle multiple projects, and is committed to excellence in client engagement. Acting as the primary contact for clients during the implementation phase, you'll ensure a smooth transition to our system with your expertise in planning, coordination, and execution.

Duties and Responsibilities
  • Equipment Handling: Oversee equipment logistics to client sites and supervise the system installation process
  • Client Consultation and Training: Directly engage with new clients to gather their needs and expectations, offering expert consulting on system optimization. Conduct training sessions for end-users on product functionalities
  • Project Coordination: Collaborate with clients and internal teams to manage implementation projects efficiently, adhering to established protocols and timelines
  • Database Development: Create customized databases for clients, ensuring system compatibility and resolving technical issues promptly
  • System Go-Live Support: Ensure a smooth transition during the system go-live phase, addressing any challenges proactively
  • Post-Implementation Support: Provide immediate support post-implementation and coordinate with the support team for ongoing client assistance.
Qualifications
  • Minimum education: High School Diploma or equivalent
  • Relevant field or service industry experience preferred, with a strong background in project management and client-facing roles
  • In-depth understanding of database development and system implementation
  • Exceptional communication and interpersonal skills for effective client and team interactions
  • Proficient in time management, prioritizing tasks, and problem-solving in a high-paced environment
  • Detail-oriented with a commitment to high-quality outcomes
Additional Requirements
  • Weekend Work: This position requires availability to work weekends as needed
  • Travel: Must be willing to travel to fulfill job duties and client needs
Working Conditions
  • Extensive desk-based work involving prolonged periods using a computer and sitting for extended periods
  • Frequent interaction with team members, management, agents, Business Development Managers (BDMs), and external partners to facilitate smooth operations and collaborations
Job Classification
  • Non-Exempt


At Payroc, we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, national, social, or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation, or any other status protected by the laws and regulations in the locations where we operate.

Payroc does not tolerate discrimination or harassment based on any of these characteristics. Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the Human Resources Department at HR@payroc.com.

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