Deal Desk Manager

1 month ago

Sandpoint, United States Kochava Full time

Kochava provides a unified platform with solutions for mobile advertising and marketing technology clients. We serve the world's top digital brands; set industry standards for secure, real-time data solutions; and help people-based marketers establish identity, measure, and optimize their marketing across connected devices.

We enable the visibility into and management of billions of data points, millions of users, and hundreds of millions of dollars in lifetime value (LTV) and promotional ad spend. Our Marketers Operating System (m/OS) empowers our customers to see and manage their data and unleash the power of their connected audiences. Globally, Kochava is trusted by the largest brands across a wide spectrum of verticals, including mobile gaming, commerce, news and media, to perform high-end mobile analytics.

We are looking for a Deal Desk Manager to function as a key member of Kochava's Client Partnerships team. Our industry is challenging, dynamic, fun, and provides almost unlimited opportunities for personal and professional growth. As a Deal Desk Manager you will be responsible for building trust with our key clients while managing contract renewals to ensure a smooth renewal process. You will work closely with the Client Partnerships team to validate the clients' contractual needs and ensure timely renegotiations occur.

We are looking for dedicated teammates who are comfortable with self-direction, passionate about the thrill of building creative solutions to challenging opportunities, and working in a rapidly changing environment with the most innovative people in the ad-tech industry.

Job Responsibilities

    • Serves as the trusted advisor to the Client Partnerships team on deal structure and quoting, advises the team on alternative contract options, and/or value propositioning to help drive and expedite contract renewals.
    • Collaborates cross-functionally with key stakeholders (GM's, Legal, Accounting) throughout the renewal cycle to facilitate and ensure acceptable deal closure with appropriate approvals.
    • Assist with strategic thinking and ideation around new product offerings and their associated pricing models.
    • Provide recommendations on pricing adjustments to maximize revenue and profitability.
    • Establish, maintain, and enforce agreed-upon deal-cycle policies, processes, and SLA's.
    • Assists to interpret contractual language and escalate to ensure deals comply with organizational and operational policies for complex and/or non-standard requests.
    • Delivers relevant training to new and existing Client Partnerships team members on Deal Desk activities and overall deal cycle and closure best practices.
    • Supports Client Partnerships team in QBRs and other strategic client meetings.
    • Develop and maintain strong relationships with our strategic clients across multiple industries.
    • Gain a deep understanding of all of Kochava's products and how they relate to the clients needs.
    • Gain a thorough understanding of each clients' business and identify areas of opportunity for contractual improvements.
    • Maintain accurate and up-to-date records of all deal-related information.
    • Generate reports and analysis to track KPIs, deal metrics, and other relevant data specific to deal cycle.
    • Monthly travel may be required.
Experience/Skills Required
    • Experience in B2B SaaS industry with Contract Negotiations, Order Processing, Deal Desk, Finance and Sales Operations, or other relevant responsibilities.
    • Experience with Enterprise-level deal structure and contract process, contract negotiation experience a must.
    • Understanding of pricing and packaging with an ability to propose creative deal structuring.
    • Understanding of Legal terms that may have an impact on contract structuring.
    • Detail-oriented and organized with a customer-focused mindset.
    • Strong communication, time management, and negotiation skills in a fast-paced environment.
    • Strong analytical and problem-solving skills, including proficiency with Excel.
    • Self-motivated with the ability to prioritize workload to align with Client Operations expectations.
    • Proven ability to develop and maintain strong client (external and internal) relationships.
    • Ability to effectively communicate at both the operator and executive-level.
    • Understanding of the ad tech ecosystem and the digital advertising landscape.
    • Strong customer service skills and the ability to proactively exceed customer expectations is required.
    • Prior experience with Salesforce and business intelligence tools required.
    • Bachelor's degree in finance, economics, marketing, business, or a related field required.


Kochava began in 2011 when a team of mobile and gaming professionals saw the need to better understand the feedback loop of user acquisition, engagement, and LTV for mobile applications. Through the process of creating apps for customers from a wide range of industries, we were repeatedly asked if we could shed some light on what media advertising efforts were converting and the effectiveness of their mobile ad spend by partner. Realizing a solution to these questions wasn't readily available, we started designing and building a mobile measurement platform that would become Kochava.

Kochava is an equal opportunity employer committed to building a team culture that celebrates diversity and inclusion.

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