Technical Support Specialist I

1 month ago

Marietta, United States Peoples Bancorp (OH) Full time

Build Your Future Here: Thinking of changing jobs or starting your career at a growing company? Well you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals. Peoples Bank is one of the largest 200 banks in the United States with 132 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation celebrated its 20th anniversary in 2023 and is proud to share over $7 million has been donated to local organizations since its inception. Some of Peoples Bank recent nationwide accolades: American Banker Best Banks to Work For in 2021 and 2022 Top Workplaces USA national award in 2022 and 2023 Newsweek's America's Best Banks 2023 At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs, paid vacation and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/ Job Purpose This position is responsible for providing technical support to all levels of associates and all lines of business which includes; Bank Operations, Retail Banking, Commercial Banking, Trust & Investments, and Insurance and assist in resolving vendor issues. Job Duties Provide technical support to network users as part of a Helpdesk team environment. Work with team members and vendors to resolve technical problems. May work with both software and hardware vendors to resolve issues. Communicate regularly with team members at all levels. Keep up to date with technology advances in the industry and marketplace. Ethical behavior, adhere to Peoples policies, procedures and core values of Business with Integrity. Focus on individual user incidents and problems. Enter user phone messages and emails to Helpdesk. Manage Helpdesk tickets; edit calls, categorize, prioritize, assign, escalate, monitor stale calls, and reconcile with WSC Password resets and unlocks (AD, Notes, and other 3rd party systems) Teller new branch setups File directory (share) access grants Notes databases access grants VoIP voice mail password resets New printer queue captures Check and release email quarantines Complete most administrative tasks Will perform special projects as assigned. Education, Experience and Job Skills Bachelors degree in a technical field such as information systems or computer science or equivalent work experience. MCP, COMP TIA A+ certification or other applicable certifications preferred Good general understanding and concept of what operating systems are and how workstations and servers interact (DOS, Windows, Unix). Previous experience in a Helpdesk environment. Knowledge of Microsoft Office applications and Web sites Email knowledge and usage Computer hardware skills & knowledge Phone skills (ability to troubleshoot and talk users through problems over the phone) and professional demeanor "Team Player", willingness to both coach others and to be coached Ability to perform assigned duties with limited supervisory assistance Excellent oral and written communication and documentation skills Ability to explain technical things in simple English Ability to perform tasks under pressure, to multi-task, prioritize, and meet ti

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