Inside Sales Manager, Americas

3 weeks ago

Eden Prairie, United States Arcserve Full time
Company Overview:

Arcserve provides exceptional solutions to protect the priceless digital assets of organizations in need of full scale, comprehensive data protection. Established in 1983, Arcserve is the world's most experienced provider of business continuity solutions that safeguard every application and system, on every premises and every cloud. Organizations in over 150 countries around the world rely on Arcserve's highly efficient, integrated technologies and expertise to eliminate the risk of data loss and extended downtime while reducing the cost and complexity of backing up and restoring data by up to 50 percent.

Position Overview:
We are seeking a dynamic and experienced Inside Sales Manager who is passionate about building a high-performing team and fostering a positive, results-driven culture. The ideal candidate will have a proven track record in recruiting top talent, developing team members, and implementing strategies that drive revenue growth. This role will involve leading and scaling a team of inside sales representatives, ensuring each member is equipped for success, and creating an environment where collaboration and excellence thrive. This is a fully in-person position located in our Minneapolis, MN, Austin, TX, or Salt Lake City, UT office.

Key Responsibilities:
  • Team Building & Recruitment:
    • Lead efforts to recruit, hire, and onboard top talent for the inside sales team
    • Develop and maintain a strong team culture focused on accountability, professional growth, and celebrating wins.
    • Build a cohesive, motivated, and engaged team
    • Provide ongoing mentorship, training, and support
  • Sales Strategy & Execution:
    • Develop and implement effective sales strategies
    • Set ambitious but achievable sales targets
    • Collaborate closely with marketing and other departments to create a seamless customer acquisition strategy.
    • Analyze sales data to identify trends, areas of improvement, and opportunities to optimize the sales process.
  • Leadership & Culture Development:
    • Act as a role model for company values
    • Create an environment where team members feel empowered to share ideas, innovate, and take ownership of their work.
    • Encourage a feedback-rich culture
    • Recognize and reward top performers
  • Customer Relationship Management:
    • Ensure the team is providing exceptional customer service, building lasting relationships, and maintaining high levels of customer satisfaction.
    • Utilize CRM tools to track sales activities, manage customer information, and report on team performance.
    • Serve as an escalation point for customer issues, helping the team to resolve concerns quickly and effectively.
  • Reporting & Performance Analysis:
    • Prepare and present sales forecasts, performance reports, and other analyses to senior management.
    • Use data-driven insights to continuously improve the team's performance and adapt strategies as needed.
    • Monitor the sales pipeline, ensuring the team effectively manages leads through each stage of the sales cycle.
Qualifications:
  • Bachelor's degree in Business, Marketing, Sales, or a related field or experience.
  • 10+ years of experience in sales, with at least 5+ years in a sales management role.
  • Proven experience in recruiting, developing, and leading successful sales teams.
  • Strong understanding of CRM systems and sales analytics tools (e.g., Salesforce).
  • Excellent communication, interpersonal, and leadership skills.
  • A passion for building a positive, collaborative, and high-performance team culture.
  • Ability to thrive in a fast-paced, goal-oriented environment.
  • Experience in Data Security, Data Protection, Storage, and MSP is a plus.
  • Knowledge of sales methodologies such as SPIN Selling, Challenger Sales
Benefits:
  • Competitive salary and performance-based bonuses.
  • Comprehensive health, dental, and vision insurance.
  • 401(k) plan with company match.
  • Unlimited Paid time off
  • Opportunities for professional growth and career advancement.
  • A supportive and collaborative work environment where your contributions make a direct impact on the product and user experience.

Travel: Up to 10% may be required

Arcserve is an equal opportunity employer. Minorities/Females/Disabled/Veterans

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