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Patient Access Rep I

4 weeks ago

Charlottesville, Virginia, United States Sentara Full time

City/State

Charlottesville, VA

Overview

Work Shift

First (Days) (United States of America)

Sentara Martha Jefferson Hospital, located in Charlottesville, VA, is hiring a Patient Access Representative - Full Time schedule.

This is a float position Monday- Friday with varying 8-hour shifts from 6:30am - 7:00pm. Incumbent will work in the at the Proffit Road location, Spring Creek location, or Sentara Martha Jefferson hospital.

As aPatient Access Rep with Sentara, you will work in the Emergency Department, Patient Registration, or a doctor's office. This position's primary duties include positively identifying the patient, collecting demographic and insurance information, and admitting the patients. This role allows you to work with both clinical and non-clinical staff. If you desire, there are promotional opportunities into a Patient Access Rep II/III, Team Leader, and Team Coordinator. You will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click https://youtu.be/5J3AFqVhS8w

to hear Jasmine tell us about a day in the life of a Patient Access Representative with Sentara Healthcare.

Requirements:

  • 2 years of Data Entry Experience
  • 2 years of Customer Service Experience
  • Associate's or Bachelor's degree can be considered in lieu of two years of experience.
  • 6 Months of healthcare experience highly preferred.
  • Knowledge of third party payers, ICD-9/ CPT coding and medical terminology preferred
  • Proficiency in clerical skills including electronic communication and keyboard required.

Sentara Benefits:

Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For more information about our employee benefits, https://www.sentaracareers.com/explore-sentara/benefits/

Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.

Enhanced Benefitsto support you and your family include: Paid Parental Leave, Adoption/Infertility/Surrogacy Reimbursement, Family Caregiver Leave, and Emergency Back-up Care. Enhanced benefits to promote your well-being and secure your financial future include; The Sentara Student Debt Program, Emergency Savings Account and a Floating holiday.

Sentara Martha Jefferson Hospital

Charlottesville is renowned for its historic sites, beautiful parks and waterways, family-friendly activities, vibrant arts and culture, excellent shopping opportunities, guided tours, and accessible experiences for all visitors.

Who We Are:

Sentara Martha Jefferson Hospital is a 176-bed facility that focuses on consistently setting the standard for clinical quality and personalized healthcare services. Our hospital offers specialized care in Cancer Care, Heart and Vascular, Neurology, Orthopedics, and Maternity.

Where We Are:

Our beautiful campus is located in the rolling foothills in the Pantops area of Charlottesville Virginia. Conveniently located, only a short drive from the hustle and bustle of Charlottesville's vibrant downtown, our location provides ample free parking, lovely walking trails and stunning views of the surrounding mountains, lakes, rivers, woodlands, and vineyards.

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve

Talroo - Allied Health, admitting, insurance verification, customer service

Job Summary

The Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. During the registration process, the Patient Access Rep will explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They also explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely. In most areas, the Patient Access Rep is the first point of contact for patients and provide the first impression of Sentara. They greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. The Patient Access Rep may also perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms.

Two years of customer service and/or data entry experience required. Six months of previous healthcare experience a plus. Associate's or Bachelor's degree can be considered in lieu of two years of experience.

Knowledge of third party payers, ICD-9/ CPT coding and medical terminology preferred. Interpersonal skills necessary in order to successfully gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation. Demonstrated proficiency in computer keyboarding skills required.

Extensive training provided for entry-level candidates and opportunities for advancement provided.

Qualifications:

HS - High School Grad or Equivalent (Required) Customer Service, Data Entry

Skills

Active Listening, Critical Thinking, Persuasion, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, Time Management

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

In support of our mission "to improve health every day," this is a tobacco-free environment.