Business Systems Analyst
1 week ago
Job Type
Full-time
Description
United Business Mail is seeking a detail-oriented Business Systems Analyst to join our dynamic team. The ideal candidate will play a critical role in bridging business needs with technological solutions, driving process improvement and efficiency.
The Business Systems Analyst will be responsible for comprehensive requirements gathering, process analysis, stakeholder communication, project development, and systems support.
Responsibilities:
- Requirements and Process Management
- Conduct in-depth requirements gathering sessions with stakeholders
- Translate business requirements into clear technical specifications
- Document current and future system processes and workflows.
- Identify and propose process improvements to enhance systems and process efficiencies.
- Stakeholder Communication and Training
- Develop comprehensive end-user training materials including documentation and video tutorials.
- Facilitate training sessions for new systems and processes.
- Collect and analyze end-user feedback to drive continuous improvement.
- Serve as a critical liaison between end-users and the development team.
- Help manage timelines and deliverables.
- Project Support and Quality Assurance
- Develop detailed test plans aligned with project requirements.
- Perform User Acceptance Testing (UAT) sessions.
- Execute functional and regression testing.
- Track project deliverables and monitor critical timelines.
- Maintain comprehensive documentation of requirements, test cases, and issues.
Requirements:
- Bachelor's degree in Business Administration, Information Systems, or a related field.
- 3 years of experience in business analysis, systems implementation, or a related role.
- Experience in mail postal optimization, postal logistics, or a background working in the mail industry heavily preferred.
- Strong analytical and problem-solving skills.
- Excellent communication abilities (written and verbal).
- Proficiency in Microsoft Office Suite and project management tools.
- Experience with requirements management and testing tools.
- Willingness to exceed customer expectations through exceptional problem-solving skills.
- Well-organized, self-directed team player with excellent documentation management skills.
- Excellent communication and stakeholder management skills.
- 2 years of experience performing User Acceptance Testing (UAT).
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