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Technical Operations Specialist: Customer Success Manager
1 month ago
About Us:
Position Location: 100% Remote: We have team members based all over, including these locations: Sarasota, FL; Tampa, FL; Denver, CO; New York City, NY; Houston and Dallas, TX; Los Angeles, CA; Chicago, IL; Toronto, Canada
When we say that we are a 100% remote-first company, we aren't kidding. Our remote-first approach has allowed us to build the most talented, passionate, globally distributed workforce possible while giving our employees more control over their schedules, wellness, and work-life balance. Perform[cb] fosters a culture of collaboration and fun with virtual events and clubs, our use of the WorkTango platform for rewards and recognition, opportunities for in-person events, and options to travel for conferences and trade shows. You will have plenty of opportunities to form solid professional relationships and friendships with your colleagues, regardless of where you work geographically.
Whether you're a people person, a technology person, a numbers person, or any type of person in between, there is a team for you at Perform[cb]. Voted a Best Place to Work, we enjoy a busy, challenging, and exciting work environment with flexible hours, and perks like unlimited PTO and a dedicated Vibe Manager whose sole responsibility is making your work life comfortable, fun, and rewarding. Thinking Bigger is in our DNA and we are always striving to better ourselves as individuals and as a team. We believe that each employee's unique experiences, perspectives, and viewpoints are critical to creating solutions that engage and inspire our customers.
Perform[cb] is a leading affiliate network, known for driving high-quality traffic and delivering performance-based marketing solutions. We are committed to empowering our partners with innovative tools and strategies that ensure their success.
Position Overview:
We are seeking a highly skilled and motivated Customer Success Manager - Tech Ops Specialist to join our team. The ideal candidate will have an expert understanding of affiliate tracking methodologies, exceptional problem-solving skills, and the ability to troubleshoot tracking issues effectively. This role involves setting up new campaigns, including defining conversion metrics, budgets, and targeting, to ensure optimal performance.
Key Responsibilities:
Affiliate Tracking Methodology: Demonstrate expert knowledge of affiliate tracking methodologies, including post backs and pixels, to ensure accurate and reliable tracking.
Problem Solving: Utilize strong problem-solving skills to identify and resolve issues related to tracking, campaign setup, and performance.
Troubleshooting: Conduct thorough troubleshooting of tracking issues, providing timely and effective solutions to maintain campaign integrity.
Campaign Setup: Set up new campaigns, including main and subsequent conversion metrics, budgets, targeting, and other relevant parameters to ensure successful launches and performance.
Client Support: Provide exceptional support to clients, ensuring their needs are met and their campaigns are optimized for success.
Technical Expertise: Serve as a technical expert within the Customer Success team, offering guidance and support on complex issues and best practices.
Collaboration: Work closely with other departments, including sales, account management, and technical teams, to ensure seamless execution of campaigns and client satisfaction.
Reporting: Generate detailed reports on campaign performance, tracking issues, and resolutions, providing insights and recommendations for improvement.
Requirements:
Experience: Minimum of 3-5 years of experience in a similar role within an affiliate network or performance marketing company.
Technical Skills: Expert understanding of affiliate tracking methodologies (post backs and pixels) and strong technical skills in troubleshooting tracking issues.
Problem Solving: Proven problem-solving abilities and a proactive approach to identifying and resolving issues.
Campaign Management: Experience in setting up and managing affiliate campaigns, including defining conversion metrics, budgets, and targeting.
Communication: Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical stakeholders.
Customer Focus: Strong customer service orientation with a commitment to providing exceptional support and building long-term client relationships.
Team Player: Ability to work collaboratively within a team and across departments.
Education: Bachelor's degree in Marketing, Business, Computer Science, or a related field is preferred.
What We Offer:
Competitive salary and benefits package
Opportunity to work with a dynamic and innovative team
Professional growth and development opportunities
Collaborative and inclusive work environment
How to Apply:
If you are passionate about affiliate marketing and possess the technical expertise to excel in this role, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position.
Perform[cb] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Feel free to customize the location, salary, and any other specifics to better match your company's needs and culture.
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