Resident Services Coordinator
3 weeks ago
Job Description
The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.
Essential Duties & Responsibilities
- Coordinates all resident functions and activities.
- Orients residents to the property, as well as assists with utility set up.
- Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.
- Provides additional amenities to residents, such as movie rentals, books, and games.
- Ensures guest suites are in rental condition.
- Delivers packages to residents and staff and sends package claim reminders.
- Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees.
- Processes work orders for the Maintenance Department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed.
- Prepares weekly Maintenance report to verify resident requests are being completed.
- Supports office staff by providing clerical support, such as answering phone calls, filing, processing property invoices, and processing lease and renewal paperwork, as assigned.
- Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests.
- Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance to items that need to be repaired.
- Prepares Incident Reports pertaining specifically to resident issues, in accordance with National Standards.
- Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.
- Complies with all Company National Standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
You have
- Valid Driver's License
- Passion for serving others
- Excellent communication, interpersonal and organizational skills
- Ability to work a flexible schedule, including weekends
- 1-2 years related experience preferred
What we offer:
- Competitive Hourly Pay
- Monthly Bonuses + Commissions
- Training, Development, and Career Growth
- Medical, Dental, and Vision Coverage
- 401(k) + Company Match
- Apartment Rent Discount of 20%
- 15 Days of PTO + Paid Sick Time + Paid Holidays
- Employer Paid Short/Long-term Disability
- Paid Parental Leave
If you're looking for an exciting career, with amazing opportunities for advancement - apply today
Company OverviewThe RMR Group (Nasdaq: RMR) is a leading U.S. alternative asset management company, unique for its focus on commercial real estate (CRE) and related businesses. RMR's vertical integration is supported by nearly 600 real estate professionals in over 30 offices nationwide who manage over $37 billion in assets under management and leverage 35 years of institutional experience in buying, selling, financing and operating CRE. RMR benefits from a scalable platform, a deep and experienced management team and a diversity of direct real estate strategies across its clients.
RMR's mission is to create long term value for our clients by managing their investments and assets like we own it - an approach that consistently and repeatedly generates opportunities for all our employees, investors and stakeholders. We are guided by six core values:
- Integrity at Our Core.
- Perform Passionately and Effectively.
- Inspired Thinking.
- Like We Own It.
- Power of We.
- Mutual Respect.
RMR has been rated a Top Place to Work by The Boston Globe and , and has been recognized by the U.S. Environmental Protection Agency (EPA), the Building Owners and Managers Association (BOMA) International and the Institute of Real Estate Management (IREM), among others (listed here ), as a CRE industry leader.
Visit our website to learn more about what makes The RMR Group a rewarding place to build a career.
Follow RMR on LinkedIn, on Instagram @thermrgroup and on Twitter @The_RMR_Group.
The RMR Group is an equal-opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here .
All candidates must possess a valid driver's license and be willing to consent to pre-employment drug screening and a criminal background check.
Scheduled Weekly Hours
40If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
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