Transportation Operations Dispatcher
7 days ago
Overview: MV Transportation is actively seeking a Dispatcher to oversee daily route operations and collaborate with Dispatch Supervisors. This role is essential for ensuring adherence to client procedures and company policies, and it involves regular communication with drivers and clients. As a Dispatcher, you will play a vital role in maintaining safe, efficient, and on-time service.
Key Responsibilities:
- Takes calls from clients and effectively communicates with drivers and Dispatch Supervisors or Managers.
- Monitors radio, telephones, and service quality on the road.
- Contributes to a positive work environment and exceptional customer service.
- Keeps track of driver sign-in and sign-out processes daily.
- May assign trips to drivers to ensure fair distribution among routes.
- Continuously monitors daily system performance.
- Engages in analysis and review of operational performance.
- Records and reports any closed or delayed routes to supervisors and managers.
- Performs additional duties as assigned.
Qualifications:
- Preferred: one year of experience as a Dispatcher.
- Preferred: two years of customer service experience.
- High school diploma or equivalent required.
- Familiarity with Trapeze software is preferred.
- Ability to multitask and maintain composure in a fast-paced environment.
- Commitment to high-quality customer service.
- Professional phone demeanor required.
- Knowledge of the service area is an advantage.
Starting pay rate: $27.30/hour
MV Transportation is an equal opportunity employer. We do not discriminate based on any legally protected status. Information collected from applicants is used solely for employment eligibility. Applicants may undergo a background check and drug test after receiving a conditional offer of employment.
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