Guest Services Desk Clerk

6 days ago


Weston, United States Festival Foods Full time
Location : Name Weston Company Overview ABOUT FESTIVAL FOODS: We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Summary

Job Title:                Guest Services Clerk

FLSA Status:          Hourly

Reports To:           Guest Services Manager

Under the direction of the Guest Services Manager, conduct daily Service Counter operations and strengthen guest relations through advanced guest service and engagement techniques. Apart from responding to inquiries, provides information to the guests that help them in making purchasing decisions and resolve any complaints.

Guest Services Associates have an opportunity to treat every customer as a guest by creating meaningful and genuine interactions; you’ll see our regular guests choosing their checkout lane based on their favorite cashier, not the line length

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Takes ownership in order to take care of guest needs directly either by face-to-face, electronically, or telephone and responding to guest inquiries promptly
  • Responds to guest inquiries regarding offers, promotions, and events
  • Adopts the guidelines established by Festival to resolve the complaints from guest
  • Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers
  • Distributes cashier tills and partner with cashiers throughout the day to ensure associate and guest needs are being met
  • Records details of comments, inquiries, complaints, and actions taken
  • Provides guests with exchanges, refunds, discounts, coupons, or other offers related to their retail store account activity
  • Performs guest verifications, processing orders, applications, forms, and requests
  • Hands additional service, including but not limited to: DMV, Lottery, Rug Doctor, and ticket sales
  • Directs unresolved issues and requests to the appropriate designated resource
  • Contributes to the maintenance and development of standards, procedures and policies regarding guest service Support and execute superior guest service
  • Performs other duties as assigned
  • Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm
  • Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days
  • Ability to process information/merchandise through register system
  • Ability to communicate with associates and guests
  • Ability to read, count, and write accurately
  • Ability to operate all equipment necessary to perform the job
  • Knowledge of wide range of goods and services of Festival
  • Ability to deal with multiple projects simultaneously
  • Strong communication, interpersonal, and guest service skills
  • Should have sound practical judgment of priorities
  • Interest in helping and working with guests

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

  • The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly.  Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment
  • Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above
  • Ability to work varied hours/days, including nights, weekends, and holidays, as needed

WORK SCHEDULE

The Guest Services Clerk is an hourly position that may be part-time or full-time. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individual’s availability.

#FFMED

Benefits Overview WHY YOU'LL LOVE IT HERE: Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household. Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays. Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility. Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs. Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety. Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we’re proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates “free” ownership in the company and an opportunity to share in Festival’s growth and success. Associates are given shares based on their years of service and earnings. At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people. Location : Address 6205 US-51 BUS Location : City Weston Location : State/Province WI Location : Postal Code 54476

  • Weston, United States European Wax Full time

    **Guest Service Job Description**: **_ Guest Service Associate/Sales Associate_** **_LOVE TO HELP OTHERS LOOK AND FEEL GORGEOUS? JOIN OUR TEAM!_** Are you passionate about people and beauty? Are you naturally confident and outgoing? Does the idea of earning excellent commission drive you? If so, you need to join our team! Turn your passion into a...


  • Weston, United States Hand and Stone Massage and Facial Spa - Weston, FL Full time

    Hand and Stone **WESTON** is seeking for a Front Desk/Sales Consultant. You are a critical link in ensuring that our customers' experience in our spa is nothing other than **OUTSTANDING!** **The primary Qualifications and Requirements of this role include, but are not limited to**: - Provide excellent customer service to members/guests - Welcome and greet...


  • Weston, United States Wightman Tennis Center Full time

    **Job Summary**: **Duties**: - Greet members and visitors in a professional and friendly manner - Answer phone calls, schedule appointments, and manage member requests - Handle member check-in and guest registration - Ensure the lobby and club social areas are clean and organized - Collaborate with tennis, swim and fitness staff to ensure smooth...


  • Weston, United States Midtown Athletic Club Full time

    Midtown is looking for a Hospitality Associate who will be the first point of contact for every interaction with our members and guests. The Position Midtown believes in putting the customer at the center of every decision that we make. Our Hospitality Associates set the tone for the experience of each member and guests through warm greetings, genuine...


  • Weston, United States Weston Hotel Partners LLC Full time

    **Overview**: **Duties**: - Assist the Hotel Manager in daily operations, including overseeing and ensuring guest satisfaction. - Main responsibility is being in charge of the reception desk. Checking in and out guests, doing walkthroughs of the hotel, answering phones, booking reservations etc. - Collaborate with various departments on communications for...

  • Hotel Receptionist

    2 weeks ago


    Weston, United States The Weston Full time

    **_The smiling face of hospitality...front and center_**: **What's in it for you**: - Insurance enrollment available from DAY 1! - Paid time off available from DAY 1! - Holiday pay available from DAY 1! - 401(k) enrollment after 30 days! - Hotel and travel discounts at worldwide destinations! - Professional development and promotion opportunities! Job...

  • Hotel Receptionist

    3 weeks ago


    Weston, United States The Weston Full time

    What's in it for you...Insurance enrollment available from DAY 1Paid time off available from DAY 1Holiday pay available from DAY 1401(k) enrollment after 30 daysHotel and travel discounts at worldwide destinationsProfessional development and promotion opportunitiesJob description Responsibilities: Greet and welcome guests as they arrive at the hotel ...

  • Hotel Receptionist

    3 weeks ago


    Weston, United States The Weston Full time

    What's in it for you… Insurance enrollment available from DAY 1! Paid time off available from DAY 1! Holiday pay available from DAY 1! 401(k) enrollment after 30 days! Hotel and travel discounts at worldwide destinations! Professional development and promotion opportunities! Job descriptionResponsibilities:- Greet and welcome guests as they arrive at the...


  • Weston, United States tapwage Full time

    Already a Kwik Trip Coworker? Follow this link to apply: Location: Kwik Trip 140Minimum Starting Pay: $15.00Shift: VariableFood/Guest Service coworkers:Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Food/Guest Service coworkers give the best customer and food service experience in clean,...


  • Weston, United States tapwage Full time

    Already a Kwik Trip Coworker? Follow this link to apply: Location: Kwik Trip 140Minimum Starting Pay: $15.00Shift: VariableFood/Guest Service coworkers:Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Food/Guest Service coworkers give the best customer and food service experience in clean,...


  • Weston, United States Arcis Golf Full time

    Club Location: The Club At Weston Hills - Weston, FL Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another. As an Outside Services...

  • Center Manager

    3 weeks ago


    Weston, United States European Wax Full time

    Center Manager Job Description **Title**: Center Manager **Reports To**: District Operations Manager **Supervises**: Guest Service Associates and Wax Associates **Full Benefits**: Available after 90 days with qualifying minimum hours worked. **Compensation**: Competitive base +Bonuses **Position Summary**: The Center Manager is responsible for ensuring...


  • Weston, United States Cleveland Clinic Full time

    Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education all while consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale metro area and Florida. Here, you will...


  • Weston, United States Cleveland Clinic Full time

    Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of...

  • Security Officer

    3 weeks ago


    Weston, United States FirstService Residential Full time

    **Job Overview**: As a Security Officer, you'll be responsible for ensuring the highest possible level of service is being offered to residents, guests, and service providers. Security is responsible for meeting, greeting, and registering guests and residents, as well as maintaining the safety of the property. Security accurately maintains daily logs,...

  • Salon professional

    2 months ago


    Weston, United States The Strand Beauty Lounge Full time

    Job DescriptionJob DescriptionThe Strand Beauty Lounge is looking for our next commission stylist or chair rental stylist!  We offer flexible hours, continued education, and a supportive salon culture.We differ from a salon suite because we offer so much more.  This includes front desk support for appointments and check out, access to salon software...


  • Weston, United States Complete Staffing Solutions Full time

    Job DescriptionJob DescriptionPatient Service RepresentativeType: temp to PermSchedule: 8/hr shifts anywhere between 8:00AM/8:30-5:00; 32 HPWMon, Tues, Thurs, Fri - fully staffed on WednesdaysRequired to work 1 weekend a month, 8am - noonMain location is Weston, travel to Medfield for 1 shift a week + for vacation/illness coverage.Must be flexible with...


  • Weston, United States Complete Staffing Solutions Full time

    Job DescriptionJob DescriptionPatient Service RepresentativeType: temp to PermSchedule: 8/hr shifts anywhere between 8:00AM/8:30-5:00; 32 HPWMon, Tues, Thurs, Fri - fully staffed on WednesdaysRequired to work 1 weekend a month, 8am - noonMain location is Weston, travel to Medfield for 1 shift a week + for vacation/illness coverage.Requirements:Must be...


  • Weston, United States Complete Staffing Solutions Full time

    Job DescriptionJob DescriptionPatient Service RepresentativeType: temp to PermSchedule: 8/hr shifts anywhere between 8:00AM/8:30-5:00; 32 HPWMon, Tues, Thurs, Fri - fully staffed on WednesdaysRequired to work 1 weekend a month, 8am - noonMust be flexible with schedule - may be scheduled until 7pm latestMain location is Weston, travel to Medfield for 1 shift...

  • Campus Service Worker

    2 months ago


    Weston, United States West Virginia University Full time

    Description WVU Extension Service is currently accepting applications for a Campus Service Worker at Jackson's Mill. About the Opportunity As a Campus Service Worker, you will clean, and maintain buildings, grounds, and facilities (including offices, classrooms, private and dormitory housing, meeting rooms, public areas, and walkways) adhering to...