We have other current jobs related to this field that you can find below

  • Customer Service Agent

    2 weeks ago

    Tampa, United States HMG Business Services Full time

    Job DescriptionJob DescriptionAt our company, we boast a strong history of entrepreneurial opportunities by using our unique learning experience, innovation, and new value creation alongside our promotion from within training model.We provide training for our Customer Service Agents that will emphasize the improvement and performance of our employees. It is...

  • Customer Service Representative

    3 months ago

    Tampa, United States Douglas Macdaid - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Customer Service Representative

    2 months ago

    Tampa, United States Mark Wilson - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Customer Service Representative

    3 months ago

    Tampa, United States Joyce Coleman - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Tampa, FL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Joyce Coleman - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and...

  • Customer Service Representative

    3 months ago

    Tampa, United States Joseph Ledo - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...

  • Insurance and Financial Services Position

    1 month ago

    Tampa, United States Arlo Henderson - State Farm Agent Full time

    Benefits: Bonus based on performance Opportunity for advancement Paid time off Insurance and Financial Services Position - State Farm Agent Team MemberAccelerate your career and reach new heights with a position as a State Farm Agent Team Member! If you're a goal-oriented, hardworking individual who thrives on interacting with the public,...

  • Customer Service Representative

    3 months ago

    Tampa, United States Josue Rivera - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Josue Rivera - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you...

  • Customer Service Manager

    3 months ago

    Tampa, United States Arlo Henderson - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Manager - State Farm Agent Team Member with Arlo Henderson - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an...

  • Insurance and Financial Services Position

    1 month ago

    Tampa, United States Arlo Henderson - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceOpportunity for advancementPaid time offInsurance and Financial Services Position - State Farm Agent Team MemberAccelerate your career and reach new heights with a position as a State Farm Agent Team Member! If you're a goal-oriented, hardworking individual who thrives on interacting with...

  • Customer Service Representative

    4 months ago

    Tampa, United States Joyce Coleman - State Farm Agent Full time

    Position OverviewState Farm Insurance Agent located in Tampa, FL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Joyce Coleman - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...

  • Customer Service Agent

    3 days ago

    Tampa, United States HMG Business Group Full time

    Job DescriptionJob DescriptionAt our company, we boast a strong history of entrepreneurial opportunities by using our unique learning experience, innovation, and new value creation alongside our promotion from within training model.We provide training for our Customer Service Agents that will emphasize the improvement and performance of our employees. It is...

  • Customer Service Agent

    2 months ago

    Tampa, United States Tampa Sales Firm Full time

    Job DescriptionJob DescriptionAt our company, we boast a strong history of entrepreneurial opportunities by using our unique learning experience, innovation, and new value creation alongside our promotion from within training model.We provide training for our Customer Service Agents that will emphasize the improvement and performance of our employees. It is...

  • Receptionist - State Farm Agent Team Member

    3 months ago

    Tampa, United States Jamie Pelzer - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceCompany partiesCompetitive salaryDental insuranceDonation matchingEmployee discountsFlexible scheduleFree food & snacksFree uniformsHealth insuranceHelp or transport serviceHome office stipendOpportunity for advancementPaid time offParental leaveProfit sharingRelocation...

  • Guest Services Agent

    1 week ago

    Tampa, United States Air Culinaire Worldwide Full time

    Job DescriptionJob DescriptionSummary:Air Culinaire Worldwide, Tampa Florida location is looking for strong and talented individuals with experience in the customer service industry to join our team in Tampa. Candidates must work well in a high paced, ever-changing environment. Air Culinaire Worldwide prides itself on delivering the best in service as we...

  • Guest Services Agent

    3 months ago

    Tampa, United States Air Culinaire Worldwide Full time

    Job DescriptionJob DescriptionSummary:Air Culinaire Worldwide, Tampa Florida location is looking for strong and talented individuals with experience in the customer service industry to join our team in Tampa. Candidates must work well in a high paced, ever-changing environment. Air Culinaire Worldwide prides itself on delivering the best in service as we...

  • Office Representative

    3 months ago

    Tampa, United States Joseph Ledo - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...

  • Service Support Agent

    7 days ago

    Tampa, Florida, United States Highland Management Group Full time

    Position Overview:Highland Management Group is in search of dedicated Client Support Specialists who are committed to delivering exceptional service across various business operations, including sales and marketing. The primary objective is to foster growth and innovation within the company.Key Responsibilities:Serve as a key point of contact for client...

  • Licensed Health Insurance Agent

    3 weeks ago

    Tampa, United States Alliant Insurance Services Full time

    Health Market Solutions (HMS) is a proud member of the Alliant family of companies. HMS is committed to empowering our insurance agents to optimize their time, increase their earnings, and elevate their business standing. We support every aspect of an agent's business with a comprehensive portfolio that includes advanced technology, and robust marketing...

  • Resident Services Associate

    7 days ago

    Tampa, Florida, United States ASR Group International, Inc. Full time

    Customer Service SpecialistPosition Overview:As a vital member of our team, you will oversee the leasing process, ensuring a seamless transition from initial contact to resident occupancy. Your role will involve maintaining open lines of communication throughout the resident's stay, fostering a welcoming environment for both prospective and current...

  • Resident Service Director

    2 weeks ago

    Tampa, United States Tampa Gardens Senior Living Full time

    Job DescriptionJob DescriptionPacifica Senior Living is looking to hire a Resident Services Director to join our team!This position will facilitate the successful operation of the Residential Care Department. The Resident Services Director supervises other associates and coordinates Resident Care Programs to comply with state regulations and Pacifica Policy...

Resident Support Services Agent

2 months ago

Tampa, United States FirstService Residential Full time
Job Overview:

The Resident Services Specialist will provide residents, board members, managers, and vendors with information in response to inquiries, concerns, and requests about products and services. In addition, the Resident Services Specialist will resolve account questions, complaints, errors, billing, and other queries. The Resident Services Specialist may occasionally log and document residents' calls if necessary or directed by management.

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included.

  • Professionally handle incoming requests from residents, board members, vendors, managers, and regional directors and ensure that issues are resolved both promptly and thoroughly.
  • Collaborate directly with property managers, regional directors, internal departments, and associates to ensure a timely resolution of all inquiries.
  • Document the appropriate resolution of all interactions within the appropriate systems and applications.
  • Resolve all open inquiries within prescribed timelines while meeting all key performance indicators.
  • Thoroughly and efficiently gather information from residents, board members, and vendors, access their accounts and evaluate their needs, educate them where applicable to prevent the need for future contacts, and document interactions through contact tracking.
  • Provide quality service and support in a variety of areas.
  • Review and close all homeowner service tickets and open calls in Connect that are not specifically awaiting a Community Association Manager's response.
  • Maintain an open line of communication with property managers, regional directors, and internal departments and associates.
  • Maintain a balance between company policy and customer benefit in decision-making. Handles issues in the best interest of both customer and company.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
  • Work cross-functionally to effectively solve client-facing problems.
  • Coordinate:
    • Assessment and late fees - waive late fees, if appropriate.
    • Move in/out - scheduling - including making special arrangements.
    • Clubhouse and party room reservations.
    • Elevator reservation - including making special arrangements.
    • City inspections - including making special arrangements.
  • Assist with providing resale documents.
  • Assist with homeowner document requests.
  • Create and close work orders.
  • Additional assignments and duties may be assigned from time to time.
Additional Duties:
  • Must maintain regular and punctual attendance to required shifts, meetings, training, and related employment engagements to support position responsibilities and duties.Any alterations to the required schedule must be reviewed and approved, in advance by your supervisor.
  • Practice and adhere to FirstService Residential Global Service Standards.
  • Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
  • Perform or assist with any operations as required to maintain workflow and meet deadlines.
  • Ensure all safety precautions are followed while performing the work.
  • Follow all policies and standard operating procedures as instructed by management.
  • Perform any range of special projects, tasks, and other related duties as assigned.
  • May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve inquiries and issues, and maintain a specified level of knowledge about new developments, requirements, policies, and regulatory guidelines.
Skills & Qualifications:
  • Associates degree with concentration in business preferred, or equivalent combination of education and experience.
  • Three (3) to Five (5) plus years of related work experience.
  • Computer literacy: Intermediate proficiency in Microsoft Windows software.
  • Must possess strong administrative background.
  • Strong working knowledge of customer service principles and practices.
  • Excellent interpersonal, office management and communications skills.
  • Self-starter with excellent communication, interpersonal and customer service and telephone skills.
Physical Requirements:
  • Able to maintain focus despite numerous interruptions and surrounding conversations.
  • Able to lift to 35 pounds.
  • Ability to multi-task.
  • Able to use hands and arms for calculating, typing, grasping, pulling, etc.
  • Able to perform tasks requiring eye-hand coordination.
  • Able to squat, kneel, stoop to floor level, walk, and occasionally climb.
  • Skilled in effective verbal communication and articulating ideas clearly.
  • Able to see objects closely to print; read instructions and recognize numerals.
  • Able to disseminate colors.
  • Able to sit at a desk for extended periods of time.
  • Working on a computer throughout the day (monitor, keyboard, and mouse use)
  • Able to concentrate without interruptions.
  • Able to follow instructions and handle occasional stress on the job.
  • Occasionally reaches at or above the shoulder height.
  • Ability to talk on the phone and work on a computer for long periods of time.
  • Ability to work extended/flexible hours occasionally.
Supervisory Responsibilities
  • No supervisory responsibilities
Additional Information
  • Schedule: Monday-Friday 8:00am - 5:00pm


What We Offer :

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $19.00 per hour

Disclaimer Statement

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

#LI-XM1