Assistant Manager

4 weeks ago

Staten Island, New York, United States Express Full time
Overview

About PHOENIX Retail, LLC

A retail platform operating the Express and Bonobos brands worldwide.

Express: A multichannel apparel brand dedicated to creating confidence and inspiring self-expression.

Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style.

The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

Store Name Staten IslandResponsibilities

We are seeking an Assistant Manager to join our team.

The Assistant Manager assists the Store Manager in supervising the store operations, recruiting, management, training, and sales functions, driving productivity, complying with company policies, and creating a great in-store shopping experience for our retail customers.

Key Responsibilities:

  • Assists in developing, inspiring, and retaining top talent
  • Maintain a positive work environment, which encourages an exceptionally high level of the store morale. Focusing on creating an environment built on team work and inspiring a "one team" mentality.
  • Coach, teach and train Sales Associates for effective job performance.
  • Partner with the Store Manager to identify high performing Sales Associates to assist in their growth.
  • May assist in the hiring process for Sales Associates by participating in interview and providing feedback to the Store Manager.
  • Support the Store Manager's analysis of the business and help to execute/communicate clear action plans that optimize results and ensure effective execution of all operational activities.
  • Assist in overseeing all aspects of daily store operations.
  • Execute action plans to optimize results.
  • Ensure sales floor coverage in order to meet customer expectations.
  • Oversee merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store.
  • Maintain adherence to Company Policies and ensures the safety of associates and customers.
  • Manage the execution of the store strategy to achieve performance goals.
  • Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives.
  •  Support a store's environment focused on consistently delivering a great in-store experience.
  • Lead by example in creating a culture of proactive customer engagement to exceed our customer's expectations.
  • Greet and assist all customers in a friendly manner, shares information on product, promotions, and loyalty programs.
  • Resolve any customer complaints. Determines the source of issues and takes initiative to identify and resolve them.
  • Act as the customer experience leader; Accountable for results of the customer experience and creates action plans to improve performance.
  • Creates a positive in-store experience through visual standards
  • Other essential functions may occur as directed by your supervisor

Required Experience & Qualifications:

  • Education: High School or Equivalent
  • Years of Experience: 1-3 of relevant job experience
  • Proficient in use of technology (iPad, registers)
  • Demonstrates strong customer service skills
  • Meets defined availability criteria, including nights, weekends and non-business hours
  • Meets physical requirements

Critical Skills & Attributes:

  • Previous retail experience preferred
  • Proven ability to drive sales results
  • Strong communication skills
  • Minimum of two years relevant experience
  • Prior sales management experience

Benefits and Compensation:

We offer a range of benefits to help protect full-time associate's health and long-term financial security including:

  • Medical, pharmacy, dental and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.

Pay Range $21.20 - $31.25 per hour
Closing

If you would like to know more about the California Consumer Privacy Act click here.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic.

PHOENIX only hires individuals authorized for employment in the United States.

PHOENIX is committed to providing reasonable accommodation to individuals with disabilities.

If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies.

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