Patient Services Representative

6 days ago

Monroeville, United States UPMC Full time

A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.

The primary working hours will be Monday Evenings, from 3:00pm - 7:00pm, and additional evening/weekend hours. It is possible that daylight hours will be available based on Clinic needs.

Some travel may be required to other office locations, based on scheduling needs.

Responsibilities:

  • Help patients navigate the healthcare system by providing clear and understandable instructions.

  • Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.

  • Assist with administrative duties in the office including but not limited to scanning of medical records and faxing

  • Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference

  • Schedule or connect patient to resources to schedule for ancillary services at checkout

  • Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.

  • Assist patients in education of financial responsibility and connect them to advocacy resources as needed

  • Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations

  • Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries

  • Promote MyUPMC patient portal and assist patients in registration when applicable

  • Collect copayments and any other applicable patient payments at the point of service

  • Provide a warm greeting for all patients

  • Register patients in Biometrics (fingerprint recognition) program and explain benefits

  • Confirm and/or update patient registration information at checkout

  • Appropriately distribute / triage phone calls to other areas and / or clinical providers

  • Schedule follow-up appointments within the practice at checkout

  • Completion of high school graduate or equivalent is required.

  • Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.

  • Two years of experience in a medical / billing / fiscal or customer service function is preferred.

  • Knowledge of medical terminology is preferred.

  • Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances:

  • Act 31 Child Abuse Reporting with renewal

  • Act 33 with renewal

  • Act 34 with renewal

  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

  • Patient Service Representative

    5 days ago

    Monroeville, United States CareerBuilder Full time

    Overview Come join our team! We have an immediate need for a Patient Service Representative in our Monroeville, PA clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Full Time: Monday-Friday; Hours vary between 6:30am and 5:00pm (start and stop time...

  • Patient Service Representative

    1 month ago

    Monroeville, United States Forefront Dermatology Full time

    Overview Come join our team! We have an immediate need for a Patient Service Representative in our Monroeville, PA clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Full Time: Monday-Friday; Hours vary between 6:30am and 5:00pm (start and stop time...

  • Patient Service Representative

    2 months ago

    Monroeville, United States Forefront Dermatology Full time

    Overview: Come join our team! We have an immediate need for a Patient Service Representative in our Monroeville, PA clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Full Time: Monday-Friday; Hours vary between 6:30am and 5:00pm (start and stop time...

  • Patient Services Representative

    1 week ago

    Monroeville, United States University of Pittsburgh Medical Center Full time

    Are you passionate about helping kids be their best selves? Join our team of Life Changers! UPMC Children's Community Pediatrics is hiring a Full-Time Patient Services Representative to support the office in Monroeville. Weekend availability required to support the hours of operation Prior pediatric office experience strongly preferred. Excellent...

  • Patient Services Representative

    5 days ago

    Monroeville, United States University of Pittsburgh Medical Center Full time

    A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to...

  • Front Desk Receptionist

    2 weeks ago

    Monroeville, United States Forefront Dermatology Full time

    Overview:Apply (by clicking the relevant button) after checking through all the related job information below.Come join our team! We have an immediate need for a Front Desk Receptionist (Patient Service Representative) in our Monroeville, PA clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at...

  • Front Desk Receptionist

    2 weeks ago

    Monroeville, United States Forefront Dermatology Full time

    Overview: Apply (by clicking the relevant button) after checking through all the related job information below. Come join our team! We have an immediate need for a Front Desk Receptionist (Patient Service Representative) in our Monroeville, PA clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at...

  • Front Desk Receptionist

    2 weeks ago

    Monroeville, United States Forefront Dermatology Full time

    Overview Come join our team! We have an immediate need for a Front Desk Receptionist (Patient Service Representative) in our Monroeville, PA clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Full Time: Monday-Friday; Hours vary between 6:30am and 5:00pm...

  • Front Desk Receptionist

    2 weeks ago

    Monroeville, United States Forefront Dermatology Full time

    Overview: Come join our team! We have an immediate need for a Front Desk Receptionist (Patient Service Representative) in our Monroeville, PA clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Full Time: Monday-Friday; Hours vary between 6:30am and 5:00pm...

  • Front Desk Receptionist

    2 weeks ago

    Monroeville, United States Forefront Dermatology Full time

    Overview Come join our team! We have an immediate need for a Front Desk Receptionist (Patient Service Representative) in our Monroeville, PA clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Full Time: Monday-Friday; Hours vary between 6:30am and 5:00pm...

  • Front Desk Receptionist

    2 weeks ago

    Monroeville, United States Forefront Dermatology Full time

    Overview: Come join our team! We have an immediate need for a Front Desk Receptionist (Patient Service Representative) in our Monroeville, PA clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Full Time: Monday-Friday; Hours vary between 6:30am and 5:00pm...

  • Customer Service Representative

    2 weeks ago

    Monroeville, United States U-Haul Full time

    Location: 4911 William Penn Hwy, Monroeville, Pennsylvania 15146 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...

  • Customer Service Representative

    2 weeks ago

    Monroeville, United States U-Haul Full time

    Location: 4911 William Penn Hwy, Monroeville, Pennsylvania 15146 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...

  • Patient Service Specialist

    1 week ago

    Monroeville, United States NovaCare Rehabilitation Full time

    Overview When patients enter our center in Monroeville, PA we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via...

  • Customer Service Representative

    7 days ago

    Monroeville, United States Shilpa Rathi - State Farm Agency Full time

    Job DescriptionJob Description Shilpa Rathi - State Farm Agency, located in Monroe Township, NJ has an immediate opening for a Customer Service Representative. Insurance experience is not required as we will train the right person with the right personality and skill set! We seek an energetic professional interested in helping our business grow through...

  • Customer Service Representative

    3 weeks ago

    Monroeville, United States HCB Technologies Ltd Full time

    **Customer Service Representative - Levin** Our successful team at BNT Levin is looking for a motivated and passionate team member. **28th February, 2022** **About Bapcor:** Bapcor Limited is Asia Pacifics leading provider of vehicle parts, accessories, equipment, service and solutions. Our New Zealand businesses operate across Trade, Service and Specialist...

  • Customer Service Representative

    2 weeks ago

    Monroeville, United States HCB Technologies Ltd Full time

    **Customer Service Representative - Levin** Our successful team at BNT Levin is looking for a motivated and passionate team member. **28th February, 2022** **About Bapcor:** Bapcor Limited is Asia Pacifics leading provider of vehicle parts, accessories, equipment, service and solutions. Our New Zealand businesses operate across Trade, Service and Specialist...

  • Bilingual Customer Service Representative

    1 week ago

    Monroeville, United States Miller Staffing Full time

    Job DescriptionJob DescriptionBilingual English & Spanish Customer Service Representative job opportunity available in the Monroe,Township NJ 08831 market.This position is contract to hire.  Miller Staffing has had mutiple employees convert to permanent employees with this client.While on the Miller Staffing payroll, you will be paid weekly each Friday.Must...

  • Customer Service Representative

    2 weeks ago

    Monroeville, United States Party Savvy Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingDental insuranceEmployee discountsHealth insurancePaid time offTraining & developmentVision insuranceWellness resources Party Savvy, a prominent event rental company in Monroeville, Pennsylvania, is currently seeking a Customer Service Representative (CSR) to join our team. As a CSR, you will play a...

  • Customer Service Representative

    3 weeks ago

    Monroeville, United States Party Savvy Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingDental insuranceEmployee discountsHealth insurancePaid time offTraining & developmentVision insuranceWellness resources Party Savvy, a prominent event rental company in Monroeville, Pennsylvania, is currently seeking a Customer Service Representative (CSR) to join our team. As a CSR, you will play a...