Branch Supervisor

4 weeks ago


Boston, United States Dedham Savings Full time

ESSENTIAL DUTIES AND RESPONSIBILITIES As directed by the Assistant Branch Manager or Branch Manager, performs any function necessary, within the scope of authority and expertise, to provide the highest level of customer service and responsiveness to the financial needs of individuals, families, businesses, and organizations served by the Bank. Provide supervision and assistance to assigned staff by the organization\'s policies and procedures. Assist employees as necessary. Responsibilities include training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Participate in writing and presenting performance evaluations. Understand, explain, and cross-sell products and services of benefit to the customer such as checking and savings accounts, certificates of deposit accounts, individual retirement accounts (IRA), loan products, credit cards, debit cards, and digital services. Maintain current knowledge of all Bank products and services. Continuously empower staff through mentoring, coaching, and training. Provide efficient, effective, and courteous customer service in person and via telephone. Perform a variety of customer service duties. Open and close accounts and process a wide variety of transactions. Respond to customer inquiries. Assume responsibility for various department functions in the absence of staff members or overload situations, including providing coverage for Assistant Branch Manager and Branch Manager in the event of their absence. Admit customers to the safe deposit box vault area following Bank procedures. Open and surrender safe deposit boxes as requested. Maintain current knowledge of passbook loans for underwriting and approval. Accept line of credit (CheckProtec) applications and forward them to appropriate personnel for underwriting and approval. Execute wire transfers of funds. Verify wires entered by another employee (Branch CSRs and above) from start to finish. Process credit card applications. Assist customers with Official check and Tellers check inquiries. Search for the status of a check. Obtain copies of cleared checks. Place stop payments. Reissue checks. Assist customers with a wide range of IRA transactions. Trustee Transfers, Direct Rollovers, Rollovers. Process contributions and distributions. Notarize documents for customers. Have a general understanding of various legal documents. Maintain audit standards and prepare monthly and quarterly reports as needed. Participate in maintaining branch inventory and placing supply orders as needed. Ensure proper upkeep of assigned equipment and ensure the branch facility is maintained in a neat, professional, and functionally efficient manner. Participate in branch contests and assist with the creation and running of the Point of Sale (POS) tables promoting products and services. Perform related customer service, supervisory, and administrative duties as may be assigned or required to ensure the effectiveness of the assigned branch. Ability to use Microsoft Word and Excel proficiently. Ability to write professional, clear, concise correspondence to internal and external recipients. Oversee the daily activities of the assigned branch. Open and close the branch. Control vault activity. Maintain adequate quantities of cash and coin. Order cash for the branch. Maintain inventory of Official and Tellers checks. Maintain inventory of Card@Once cards. Balance ATM. Ability to troubleshoot any issues. Place service request if necessary. Perform daily branch consolidation/settlement duties upon completion of assigned shift. Acknowledge opportunities to generate referrals to other areas of the bank including but not limited to the Investment Center, Residential & Commercial Lending, and Business Banking Services. Exhibit excellent customer service and actively participate in the Your Bank Rewards Referral Pr gram. Maintain and encourage an ongoing sale



  • Boston, United States Mass Bay Credit Union Full time

    Primary Function: The Senior Branch Supervisor is actively involved in the day-to-day activities of all Credit Union branches, ensuring a high level of quality service to members and accuracy in transactions. The Senior Branch Supervisor will guide the branches in account transactions, loan applications, and new accounts and will resolve complex problems....


  • New Boston, TX, United States Express Employment Professionals Full time

    Position: Branch Operations ManagerLocation: New Boston, TXHours: M-F 8:15am-5:15pm and One Saturday a month 8-12Pay: $20-22/ hour, doeBenefits: Full Medical, dental and vision. PTO/Vacation time after 1 year, All major holidays off including birthday POSITION PURPOSE Using discretion and independent judgment, the Operations Manager is responsible...

  • Pool Safety Officer

    6 days ago


    Boston, Massachusetts, United States YMCA of Greater Boston Full time

    Aquatic Risk Manager Opportunity at YMCA of Greater BostonWe are seeking an experienced Aquatic Risk Manager to join our team at the YMCA of Greater Boston. As a key member of our aquatics department, you will play a crucial role in ensuring the safety and well-being of our members and staff.Job Description:The Aquatic Risk Manager is responsible for...


  • Boston, Massachusetts, United States Creative Financial Staffing Full time

    Creative Financial Staffing is collaborating with a non-profit organization to find a qualified Part-time Payroll Associate for their accounting team.About the Organization:This organization was founded over 40 years ago as a humanitarian branch of local government and has since expanded as an independent non-profit.Initially supporting 5,000 Boston-area...


  • boston, United States Creative Financial Staffing Full time

    Creative Financial Staffing is partnered with a nonprofit organization seeking a Payroll Accountant to join their accounting team. About the Organization Seeking a Payroll Accountant: Founded over 40 years ago, this organization was created as a humanitarian branch of local government, but expanded as an independent nonprofit They have grown from...


  • Boston, United States Creative Financial Staffing Full time

    Creative Financial Staffing is partnered with a nonprofit organization seeking a Payroll Accountant to join their accounting team. About the Organization Seeking a Payroll Accountant:Founded over 40 years ago, this organization was created as a humanitarian branch of local government, but expanded as an independent nonprofitThey have grown from initially...


  • boston, United States Creative Financial Staffing Full time

    Creative Financial Staffing is partnered with a nonprofit organization seeking a Payroll Accountant to join their accounting team. About the Organization Seeking a Payroll Accountant: Founded over 40 years ago, this organization was created as a humanitarian branch of local government, but expanded as an independent nonprofit They have grown from...


  • boston, United States Creative Financial Staffing Full time

    Creative Financial Staffing is partnered with a nonprofit organization seeking a Payroll Accountant to join their accounting team. About the Organization Seeking a Payroll Accountant: Founded over 40 years ago, this organization was created as a humanitarian branch of local government, but expanded as an independent nonprofit They have grown from...


  • Boston, United States Tremont Credit Union Full time

    Job Summary Under the direction of the Branch Manager, interact with and serve our membership in account opening, transaction processing, deposit and loan product referrals, and other member needs and services. Work cooperatively with colleagues and management to achieve TCU's strategic goals and objectives. Adhere strictly to all BSA/AML/OFAC and security...


  • Boston, United States Creative Financial Staffing Full time

    Creative Financial Staffing is partnered with a nonprofit organization seeking a Part-time Payroll Associate to join their accounting team. About the Organization Seeking a Part-Time Payroll Associate:Founded over 40 years ago, this organization was created as a humanitarian branch of local government, but expanded as an independent nonprofitThey have grown...


  • boston, United States Creative Financial Staffing Full time

    Creative Financial Staffing is partnered with a nonprofit organization seeking a Part-time Payroll Associate to join their accounting team. About the Organization Seeking a Part-Time Payroll Associate: Founded over 40 years ago, this organization was created as a humanitarian branch of local government, but expanded as an independent nonprofit They have...


  • boston, United States Creative Financial Staffing Full time

    Creative Financial Staffing is partnered with a nonprofit organization seeking a Part-time Payroll Associate to join their accounting team. About the Organization Seeking a Part-Time Payroll Associate: Founded over 40 years ago, this organization was created as a humanitarian branch of local government, but expanded as an independent nonprofit They have...


  • boston, United States Creative Financial Staffing Full time

    Creative Financial Staffing is partnered with a nonprofit organization seeking a Part-time Payroll Associate to join their accounting team. About the Organization Seeking a Part-Time Payroll Associate: Founded over 40 years ago, this organization was created as a humanitarian branch of local government, but expanded as an independent nonprofit They have...

  • Financial Analyst

    2 days ago


    Boston, Massachusetts, United States Creative Financial Staffing Full time

    About the RoleCreative Financial Staffing is partnered with a non-profit organization seeking an experienced Financial Analyst to join their accounting team as a Payroll Specialist.Company OverviewFounded over 40 years ago, this organization was established as a humanitarian branch of local government, expanding into an independent non-profit entity.The...


  • Boston, Massachusetts, United States YMCA of Greater Boston Full time

    Job Overview:The YMCA of Greater Boston is seeking a dedicated Pool Safety Professional to join our team during the holiday season. This role is ideal for individuals who are passionate about ensuring the safety and well-being of our community members.About the Role:This position is responsible for guarding the pool, enforcing pool rules, and implementing...


  • Boston, United States Mass Bay Credit Union Full time

    Choosing Mass Bay Credit Union means choosing to be part of a community that cares about each other and about you. Primary Function: Provides quality information and exceptional member service and support by telephone and/or electronically. Answers member inquiries and/or resolves telephone and e-mail questions regarding account information. Transfers...


  • Boston, United States Mass Bay Credit Union Full time

    Choosing Mass Bay Credit Union means choosing to be part of a community that cares about each other and about you. Primary Function: Provides quality information and exceptional member service and support by telephone and/or electronically. Answers member inquiries and/or resolves telephone and e-mail questions regarding account information. Transfers calls...


  • Boston, MA, United States Creative Financial Staffing Full time

    Creative Financial Staffing is partnered with a nonprofit organization seeking a Payroll Accountant to join their accounting team. About the Organization Seeking a Payroll Accountant: Founded over 40 years ago, this organization was created as a humanitarian branch of local government, but expanded as an independent nonprofit They have grown from...


  • boston, United States Department Of Labor Full time

    DutiesThis position is outside the bargaining unit. Responsible for planning, prioritizing, directing, and assigning work, collaborating with peers and subordinates, including all fiduciary responsibilities, to achieve OFCCP's mission. Schedules compliance reviews within the District Office's (DO) jurisdiction. Investigates and resolves discrimination...

  • Data Scientist

    1 month ago


    Boston, United States Immigration and Customs Enforcement Full time

    Summary View Common Definitions of terms found in this announcement. Organizational Location: This position is located in the Department of Homeland Security, Immigration and Customs Enforcement, Homeland Security Investigations, in Boston, Massachusetts, Fairfax, Virginia, and New York, New York. This a non-bargaining unit position. This announcement may be...