Branch Operations Manager
3 days ago
Position: Branch Operations Manager
Location: New Boston, TX
Hours: M-F 8:15am-5:15pm and One Saturday a month 8-12
Pay: $20-22/ hour, doe
Benefits: Full Medical, dental and vision. PTO/Vacation time after 1 year, All major holidays off including birthday
POSITION PURPOSE Using discretion and independent judgment, the Operations Manager is responsible for assisting with the day-to-day operations of the Branch Operations Specialists. This position requires knowledge of financial practices, procedures, and standards in accordance with state and federal regulations, and of personnel principles and practices. This position requires up to date knowledge in all areas of the Operations Department.
ESSENTIAL JOB FUNCTIONS AND DUTIES:
- Promote “SCOPE” to our employees, management, and members.
- Responsible for and oversees the delivery of excellent service to the Credit Union’s members.
- Analyzes situations, identifies problems, and evaluates alternative courses of action.
- Communicates as needed with the VP of Branch Operations concerning new developments or problems.
- Troubleshoots in the Operations areas of the Credit Union.
- Reports any procedural or personal issues to the VP of Branch Operations.
- Maintains a favorable working relationship with all other Credit Union employees to foster and promote a cooperative and harmonious working environment.
- Ability to handle any escalated issues with members.
- Oversees time approvals including timesheets and daily Operations scheduling.
- Process overrides for Operations department and assure it is being processed correctly.
- Encourage staff to cross-sell services offered but not utilized.
- Audit and analyze a variety of reports.
- Maintains branch facilities including both interior and exterior areas.
- Ensures branch employees have appropriate resources.
- Stay aware of activities in the community and keep employees involved.
- Ability to serve as backup to any Operations Representative and Operations Specialist as needed.
- Ensure bulletin board is updated as needed.
- Follows security measures enforced by Federal, state and/or federal Credit Union regulations, policies, and procedures. Adheres to all confidentiality procedures and practices to keep member information confidential.
- Ability to DocuSign to ensure prompt delivery of lending and account documents to members.
- Ensures all safety procedures are followed.
- May be required to travel between and/or work in various offices as needed.
- Perform cash transactions from cash drawer as contingencies require, thereafter balancing the cash drawer as close of day. Research any drawer outages and immediately notify supervisor of any outages not recovered.
- Complete required annual training and adhere to all Credit Union policies and procedures, including but not limited to BSA, MIP, OFAC, Privacy and Electronic Use.
- Perform other related duties as required and assigned.
#SRGTexarkana #TexarkanaSRG
PandoLogic. Category:Logistics, Keywords:VP Operations, Location:New Boston, TX-75570-
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