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Help Desk Technician

2 months ago

Glendale, United States Desert Heights Charter School Full time
Description

We are seeking a Level 1 Help Desk Technician who is customer service-oriented and can provide technical support to users efficiently and accurately. The job requires a mindset to learn new educational technologies, the ability to effectively troubleshoot technical problems, and provide excellent customer service to staff, students and parents in a high demand environment.

Requirements

Primary Job Location:

Desert Heights Charter School

5821 W Beverly Lane

Glendale, AZ 85306

Desert Heights Preparatory Academy
3540 W Union Hills Drive

Glendale, AZ 85308

Primary Responsibilities:
  • Primarily responsible for the initial troubleshooting and routing of all new service requests; effectively escalates requests for resolution when needed.
  • Provide one-on-one end-user problem resolution remotely and in-person for 2 school campuses.
  • Manage user accounts and configure end user devices (Windows PCs and iPads).
  • Perform scheduled procedures and system maintenance.
  • Ensure proper recording, documentation, and closure of service requests.
  • Assist in the creation of documentation and training materials for staff and students.
  • Other related job duties as assigned.
Skills and Qualifications:
  • One year providing end-user technical support.
  • Excellent interpersonal and customer service skills.
  • Problem-solving and critical-thinking skills.
  • Excellent written and verbal communication skills.
  • Aptitude to learn new technologies.
  • Ability to quickly diagnose and resolve technical issues.
  • Exceptional teamwork and leadership skills.
  • Ability to work in a fast-paced environment with a high call volume.
Job Requirements:
  • Valid IVP Fingerprint Clearance Card
  • Current Resume
  • Three Letters of Recommendation
Benefits:
  • Competitive Medical, Dental, Vision, Life Insurance & 401k
  • Professional Development Opportunities
  • Paid Time Off and Holidays

Job Type: Full-Time, on-site