Specialty Care Nurse Manager

It’s an exciting time to be a leader  Western Michigan University, School of Medicine is looking for an experienced, motivated Nurse Manager to join our team and further our vision of health equity for all in Southwest Michigan through excellence in patient care, medical education and research.  WMed is looking for a passionate individual to lead our specialty care clinics which include OB/GYN/MFM, multiple pediatric subspecialties, surgical services and infectious diseases.   The Nurse Manager will supervise the various team leads to ensure successful day-to-day operations as well as work closely with clinical leadership to implement process improvement and promote an equitable and inclusive culture.  This is an exciting position that requires a strong leader who brings experience as well as positivity to the clinics.  If you are looking for a place where you are valued and want to make a difference, this position is for you.

• Supervision and administrative decision making for the care and coordination of Specialty care clinical services.
• Verification and submission of Clinical Competencies for nursing and other clinical care staff.
• Coordination of daily and monthly schedules.
• Orientation of new clinical staff and on-going training.
• Maintains current job descriptions for nursing / medical assistant staff and other assigned subordinate positions.
• Ensures compliance with all specialty care clinical staff licensing and certification requirements.
• Completes timely performance evaluations for assigned subordinate specialty care clinical support staff.
• Ordering and maintaining appropriate levels of clinical supplies.
• Participates in patient care as part of an interdisciplinary team.
• Monitors clinical care staffing levels and workflows.
• Works closely with the Director of Clinical Services to educate and engage all support staff in survey preparation for multiple external agencies.
• Addresses patient care, staffing, and any other immediate needs.
• Responsible for resolution of patient complaints related to care received in specialty care clinics, involving appropriate physician leadership when necessary.
• Maintains occurrence reports and reports as appropriate to the Chief Compliance Officer.
• Participates in review, evaluation, and resolution of occurrence reports as appropriate.
• Works with organizational leaders to develop and implement corrective action plans, and recommend and implement improvements to quality and patient experience.
• Works with the Director of Clinical Services in the development and maintenance of clinical policies.
• Assumes a key role in identifying and maintaining clinical practice guidelines.
• Verifies timely completion of quality checks.
• Assists director of Facilities as needed with monitoring of the alarm system on the clinical refrigerators/freezers.
• Works with the Director of Clinical Services and, when needed, the Director of Planning and Institutional Effectiveness to develop quality and patient safety performance improvement plan.
• Assists in developing processes and procedures to ensure high-quality and safe patient services and compliance.
  • Availability to work on weekends and evenings to complete time sensitive projects.
• Acquires knowledge for new technology and policy/procedure revisions.
• Actively participates in process improvement and establishing clinical components of new specialty care provider practice setup.
• Monitors clinical support staff productivity and assists Director of Clinical Services in staffing benchmarks and budget.
• Develops Standard Operating Procedures for assigned Clinical areas.
• All other duties as assigned.

EDUCATION AND/OR EXPERIENCE: 

• BSN required; Master’s degree preferred.
• Minimum three years’ experience in a Clinical Specialty ambulatory setting.
• Minimum three years’ experience supervising staff.

LICENSES, REGISTRATIONS, CERTIFICATIONS:

• Current Michigan Registered Nurse license.
• Current BLS certification.

OTHER SKILLS AND ABILITIES: 

• Proficiency with electronic health record, Epic preferred.
• Proven strong communication skills, both verbally and in writing.
• Proficiency with medical terminology.
• Demonstrates the ability to recognize priorities in organization of workflow.
• Able to perform duties independently, with a minimal need for direct supervision.

About Western Michigan University Homer Stryker M.D. School of Medicine (WMed)

We are committed to excellence and health equity through transformative medical education, high-quality, patient- and family-entered care, innovative research, and community partnerships within a just culture of diversity, equity, inclusion, and belonging. Our vision is health equity for all in Southwest Michigan through innovation in the practice and study of medicine.

The medical school is a collaboration of Western Michigan University and Kalamazoo's two teaching health systems, Ascension Borgess and Bronson Healthcare. The medical school is a private nonprofit corporation supported by private gifts, clinical revenues, research activities, tuition, and endowment income. Building upon a $100 million foundational gift in 2011, WMed is a recipient of the Empowering Futures Gift, a philanthropic commitment of $300 million to support the mission of the medical school. WMed contributes to the economic vitality of Southwest Michigan through the services we provide as well as the creation of 1,600 new jobs and an annual estimated economic impact of $353 million in Kalamazoo and Calhoun counties.

WMed is fully accredited by the Liaison Committee on Medical Education and the Higher Learning Commission. The medical school offers a comprehensive, innovative four-year Doctor of Medicine degree program and two Master of Science degree programs in Biomedical Sciences and Medical Engineering. We train physicians in 10 residencies and five fellowships accredited by the Accreditation Council for Graduate Medical Education. To support our educational mission, we have Joint Accreditation for interprofessional continuing education, which incorporates accreditation by the Accreditation Council for Continuing Medical Education.

WMed Health is the clinical practice of the medical school with more than 300 providers offering comprehensive primary care and specialty services in several locations throughout Kalamazoo, Portage, and Battle Creek. The Department of Pathology faculty serve as the Office of the Medical Examiner for counties throughout Michigan and northern Indiana.

The W.E. Upjohn M.D. Campus located in downtown Kalamazoo serves as the primary educational facility with faculty and administrative offices, student study and social spaces, team-based learning halls, a state-of-the-art Simulation Center accredited by the Society for Simulation in Healthcare, basic science research labs, as well as toxicology and forensic pathology labs.

WMed is building upon Kalamazoo’s century-long foundation of drug discovery and medical device development with a strategic investment in clinical, laboratory, community, and educational research. The Center for Immunobiology, Center for Clinical Research, Research Histology Lab, Innovation Center, and Human Research Protection Program contribute to the medical school’s advancement of knowledge through innovation and discovery. 

Western Michigan University Homer Stryker M.D. School of Medicine is an Equal Employment Opportunity/Affirmative Action employer of females, minorities, individuals with disabilities, and protected veterans, and actively strives to increase diversity within its community. We provide a drug- and tobacco-free workplace. 

EEO Minorities/Women/Disabled/Protected Veterans.