EMT Certified Team Lead

BRIEF JOB DESCRIPTION:

The Team Lead will work with the Patient Access Services and Site Leadership team to help oversee the operations of clerical support staff by managing interactions between patients, providers, and administration to improve customer service and employee satisfaction, assigning tasks to ensure completion, overseeing reception by acting as a resource for information and difficult situations, while maintaining open communications with staff, patients, providers and supervisors to assure operational goals are met. Highly focused position to ensure that the Patient Access Services staff possess a deep knowledge of what constitutes high-quality service from the perspective of all customers. This position will collaborate with Patient Access Services leadership and site leadership to ensure a proper and excellent patient experience is achieved. Responsible for the overall day-to-day administrative operations and delivery of the critical components of the front-end business

RESPONSIBILITIES:

• Oversees and coordinates the flow of the daily functions of the Patient Access Services department.
• Coordinates with the Manager to ensure appropriate staffing levels are met based on operational needs and handles/arranges coverage call-outs.
• Collaborates with leadership on performance expectations, and regulatory and accreditation mandates.
• Participates in projects data collection and other activities designed to enhance patient experience.
• Works intra-and inter-departmentally to facilitate resolution of registration errors.
• Work closely with Emergency Department staff, and Foundation to assist with special event planning and preparation.
• Stay abreast of insurance compliance, guidelines, and updates.
• Work closely with Patient Access Services Training Team Lead to ensure all new hires have the necessary access to hospital systems.
• Maintains cash collections, supply orders, and office equipment servicing.
• Responsible for special projects as needed and assigned while keeping Patient Access Services leadership properly informed.
• Prepares unique and recurring reports as needed and assigned.
• Reconciles daily point-of-service collections.
• Delivers excellent customer service by exhibiting courtesy, direction, image, introduction, dignity, comfort, information, response, confidentiality, and teamwork.
• Acts as a liaison between SBUH and SBSH for Revenue cycle-related concerns.
• Review any denials received with staff, determine the root cause for preventative measures, and assist with any questions/concerns they may have (I.E. educate and assist with obtaining backdated authorizations).
• Covers and supports registration clerical responsibilities as needed.
• Coordinates the flow of overall functions of the Patient Access Services Office.
• Assists Cancer Services Leadership to coordinate the flow of overall functions of the site(s).
• Abides by documentation guidelines consistently.
• Adheres to all company and department policies and procedures in confidentiality, regulatory and/or contractual mandates and HR policy.
• Complies with departmental-related duties as deemed appropriate by the Patient Access Services Manager and Director.

REQUIREMENTS EXPERIENCE AND QUALIFICATIONS:

• Associate's degree in Business, Finance, Health Administration or Related Degree.
• In luie of degree a Patient Access Certification will be accepted.
• Current NYS DOH EMT certification. Must meet the criterial for NYS DOH Functional Description for qualifications, competencies, and tasks (EMT, BLS, DLD).
• Minimum of Five (5) years of knowledge in Healthcare, Revenue Cycle, and/or Business Office required.
• Minimum Three (3) years of direct experience in an Emergency Room Setting/Emergency Department required.
• Minimum of Three (3) years' experience in staff supervision/leadership required 
• ICS/NIMS Training required
• Strong interpersonal, communication, and multitasking skills.
• Must possess quantitative analytical skills and computer savviness including Microsoft Office, Word, Excel, and PowerPoint.
• Attention to detail and accuracy.
• Excellent organizational skills.
• Ability to work in highly stressful situations
• Innovative and critical thinking skills
• Ability to work with minimal supervision required.
• Bilingual skills desirable.

PHYSICAL DEMANDS:

• Excellent auditory and visual acuity.
• Ability to transfer patients in and out of vehicles.
• Ability to transfer patients in and out of wheelchairs and able to push wheelchairs.
• Travel to other sites may be required
• Must be able to lift up to 25 pounds.

Special Notes:   Resume/CV should be included with the online application. 

• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions maybe subject to changes in pass days and shifts as necessary. 
• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair. 
• This function/position maybe designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities. 

Prior to start date, the selected candidate must meet the following requirements: 

• Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 4 panel drug screen*
• Meet Regulatory Requirements for pre employment screenings.
• Provide a copy of any required New York State license(s)/certificate(s). 

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer. 

*The hiring department will be responsible for any fee incurred for examination.

Company Overview:

Stony Brook Southampton Hospital as part of the Stony Brook Medicine provides direct access to the highest level of academic-based medical care. Located in the heart of the village of Southampton, two hours from New York City, the hospital provides healthcare services to a diverse community of year-round residents, second homeowners and vacationers. The population, about 75,000 in the winter months, increases sharply to more than 300,000 in the summer. Stony Brook Southampton Hospital has been recognized as a Long Island Top Workplace by Newsday among large employers (defined as having 500+ employees).

StaffCo is a Professional Employer Organization, commonly referred to as a PEO. StaffCo and SUNY have entered into a professional employer agreement under which StaffCo is the employer of Stony Brook Southampton employees and responsible for employment, including the day-to-day direction and supervision of work.StaffCo is fully responsible for providing all Payroll and Human Resource services, including the payment of wages, collecting and reporting payroll taxes and maintaining any and all benefits for which one is eligible.  SUNY Stony Brook Hospital is responsible for the operation of the hospital and provision of health care and is the co-employer as is necessary to conduct its responsibilities and for related licensure, regulatory or statutory requirements and obligations.    

Given StaffCo’s employment responsibilities, it is deemed the “employer” for employment and labor law purposes.  Thus, the employees are private sector employees of StaffCo, not public sector employees of SUNY.  The private sector nature of the StaffCo employees has been approved by NYS Civil Service and upheld in a decision by the US National Labor Relations Board.