Case Manager

2 weeks ago

Dallas, United States Crisp Recruit Full time

Are you the orchestrator of order in a fast-paced legal setting, adept at maintaining the harmony between demanding case management tasks and client-focused services?

Do you seamlessly transition from managing complex legal schedules to handling high-volume client intakes, all while upholding a professional demeanor?

Is your meticulous approach to administrative tasks complemented by a deep commitment to client care and service?

Final question: When faced with a challenge, do you get excited or run away?

** IMPORTANT: TO APPLY **

If you have any questions, please email recruit@crisp.co only.

Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.

**RECRUITERS DO NOT CONTACT**

Based in Dallas, Georgia, Lonati Law Firm excels in personal injury law, blending over 30 years of experience with a personal touch that treats each client like family. We are dedicated to securing maximum compensation for accident victims, earning trust and reliability through our client-first approach. Founded by the Lonati family, our firm is known for its successful outcomes and deep commitment to justice and client well-being.

As a Case Manager at Lonati Law Firm, you go beyond traditional legal tasks, directly impacting our clients' lives. You'll provide both legal support and emotional care, ensuring our clients feel understood and supported. Your work is crucial, influencing not just case outcomes but also providing a source of strength and hope.

Our mission is to challenge the insurance industry norms and support over 1,000 injured individuals in the next five years. We uphold values of honesty, accountability, results-driven actions, consistency, attention to detail, and creative problem-solving. As part of our team, you'll drive our mission with dedication, making a real difference in the legal field and our clients' lives.

What you'll do:

  • Comprehensive Case Management:
    • Full cycle, comprehensive case management from:
      • Conduct intake interviews -> discovery/fact finding -> treatment phase management -> negotiation/settlement/payments
    • Proactively communicate with insurance carriers, medical providers, and other necessary entities - manage these relationships and ensure treatment is commensurate with injuries claimed throughout the case
    • Assist clients in treatment coordination, and educate clients regarding treatment when necessary
    • Handle financial aspects of cases
    • Negotiate cases within parameters given by the attorney with favorable outcome to the firm
    • Self-sufficiently order medical records and other key documents as necessary throughout the case
    • Draft and send all necessary key case documents such as Letters of Representation, and Demands
    • Set up physical and digital files at case onset, as well as meticulous and relentless updating of files
    • Get on the phone with a potential new client, sound confident, be a representative for a firm to determine if the potential client is a fit for the firm
    • Draft Demands
    • Request medical bills
    • Own the entire case management cycle: Intake > treatment phase > settlement and payments
  • Client Advocacy and Communication: Serve as the primary point of contact, offering guidance and empathetic support.
  • Administrative Excellence: Oversee all aspects of case management, fulfilling all stages along the way until successful case closure, with an outcome favorable to the client and firm.
  • Decision Making & Problem Solving: Utilize your expertise to tackle complex case scenarios and operational challenges, demonstrating adaptability within legal frameworks and innovative problem-solving abilities.
  • KPIs:
    • Client outreach: minimally every 30 days, regardless of status update
    • Duration of days to get in records and bills from providers in the client flow.
    • Duration of days to get demands out in the cycle flow.
What we're looking for:
  • Experience: Ideally with at least three to four years' case management experience in personal injury law, possessing a profound understanding of client advocacy.
  • Results: Tangible, favorable-to-the-firm outcomes (client satisfaction, quick turn around, and financial gain), as a result of your direct involvement in proactively managing the case
  • Roster/Case Size: Managing anywhere between 80-100+ cases at any given time
  • Proactive and Growth-Oriented: Eager to go the extra mile, shuns mediocrity, embraces challenges, and is committed to personal and professional growth beyond the conventional 9-5 mindset.
  • Platform Familiarity: Past utilization legal-based client CRMs such as Filevine (or similar), GSuite, O365
  • Detail-Oriented: A professional who excels in managing complex details within legal processes.
  • Adaptable and Resilient: Comfortable in an evolving environment, eager to embrace challenges.
  • Self-Reliant and Proactive: Autonomous, thriving in a fast-paced environment, and possessing a growth mindset.
  • Culture:
    • the right attitude
    • the right capability
    • the *want* and *desire* to perform
Why you should work here:
  • Client-Centered Approach: Become part of a firm that prioritizes the client experience, where your work directly influences positive outcomes and justice for those we serve.
  • Collaborative and Innovative Environment: Thrive in a dynamic setting that fosters creativity and innovative problem-solving, encouraging collaboration and sharing of ideas among team members.
  • Commitment to Community and Ethical Practice: Engage in a career where your role extends beyond legal boundaries, contributing to the community and upholding the highest ethical standards in every case and interaction.
  • Empowering Culture: Join a team that values your contributions in an environment that promotes professional growth and mutual respect.
  • Impactful Work: Engage in meaningful work that genuinely impacts our clients' lives, with numerous opportunities for personal and professional development.
Additional perks:
  • Retirement: 401k with eligibility post one-year tenure
  • Recharge: Paid time off, including standard holidays, Extra Birthday PTO


Join the Lonati Law Firm and step into a role that is more than just a job - it's a commitment to making a real difference. Here, you won't just be executing tasks; you'll be part of a compassionate family that deeply values the community and the individuals we represent. Our firm is not just a workplace; it's a place where passion for justice and client advocacy is at the core of everything we do. As a Case Manager with us, you're not merely an employee; you're a crucial member of a team driven by a shared mission to bring fairness, empathy, and results to those who need it most. This opportunity isn't just about advancing your career; it's about being part of something larger than yourself, where every day brings a chance to contribute to a legacy of justice and genuine care. If you're ready to be part of a transformative journey in the legal field, where your work has meaningful impact and your growth is nurtured, Lonati Law Firm eagerly awaits your application.

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