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IT Field Specialist

4 months ago


Broomfield, United States Flatiron Construction Full time

IT Field Specialist Job Locations US-CO-Broomfield ID 2024-5959 Category Information Technology Position Type Experienced Professional Division : Name Corporate Employment Status Full-time Regular Overview As an IT Field Specialist at Flatiron, you will be responsible for providing second level IT support for users at various offices and remote jobsites. What you will be doing Installs, diagnoses, repairs, maintains, troubleshoots, and upgrades all PC hardware/software and related equipment, with some installation and occasional troubleshooting of various networked components such as routers, firewalls, switches, servers, access control systems, wireless access points, UPS's, printers, multifunctional devices, and phone systems. Interfaces with regional IT management on IT projects, remote jobsite spin-ups, teardowns, and all outstanding issues. Respond to Flatiron's ITSM based tickets, performing on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions. Installs, configures, tests, maintains, and troubleshoots user workstations, mobile devices (phones, tablets, etc.) and related hardware or software to deliver required desktop service levels. Collaborates with system engineers to ensure efficient operations of the company's desktop computing environment. Maintains inventory of technology equipment. Coordinates and liaises with LEC's, ISP's, and cabling contractors. Assists with the development of technical and procedural documentation as needed. Acts as business liaison to communicate business needs to IT management. Maintains knowledge of Company's values and strategic plan Supports published corporate policies. Performs additional assignments per management's direction. What we are looking for Bachelor's Degree in Computer Science or a related field preferred. Related experience preferred. Microsoft Certified Systems Engineer (MCSE), A+ Certification, Network+ Certification preferred. Knowledge of Windows Operating Systems, Active Directory, current technology protocols and procedures, and networking concepts/principles. Problem solving and critical thinking skills Why work for us Some of the benefits you may be eligible for as an employee are: Comprehensive compensation package and paid time off program Industry leading 401(k)/RRSP Medical/Extended Health Care, Dental, Vison and/or Provincial Medical Wellness benefits & Employee Assistance Program Tuition Reimbursement Program Salary Min USD $62,000.00/Yr. Salary Max USD $68,000.00/Yr. We are an EEO/AA/ADA/Veterans employer.