IT Support

ELM Utility Services, with over 1300 employees nationwide, has an outstanding opportunity as an IT support position available in Missoula, Montana. This is an opportunity to be a part of one of the largest and most respected companies in the utility locating industry. ELM is a great place to build your career while also offering an excellent compensation and a comprehensive benefits package.
The ideal candidate will provide end-user phone, e-mail, and remote support on proprietary systems, support company computer applications & platforms, troubleshoot technical problems, and advise on appropriate action when necessary.

Main Responsibilities:
- Respond to requests for technical assistance via phone/remote
- Diagnose and resolve technical hardware & software issues
- Research technical questions using available information resources
- Log all help desk interactions and redirect problems to appropriate personnel
- Identify & escalate situations requiring urgent attention
- Track & route problems, requests, and document resolutions
- Stay current with system information, changes, and updates

Minimum Education/Experience:
- 2-year degree in a related field OR
- 2-years' Experience in a related field

Competencies:
- Attention to detail & a customer service mindset required
- 2+ years proven experience in a structured support environment preferred
- Previous Phone/Laptop repair experience strongly preferred
- Tier 1-2 application and MS support experience desired
- Network & server support experience desired

Pay & Benefits:
- Salary DOE
- Medical, Dental, Vision, FSA/HSA, and Life Insurance

To apply for thisposition, please send cover letter and resume to itmanager@elmutility.com.