Service Desk Agent I
3 weeks ago
Job Title: Service Desk Agent I Department: Information Technology Services Location: Philadelphia Employment Status: Full Time, Non-Exempt Position Summary: The Service Desk Agent I serves as the primary contact for the MIS/Telecommunications Department, providing essential assistance to PCOM staff, faculty, and students with basic computer-related issues. They handle user account systems administration, resolving technical queries through in-person, phone, or email interactions. This role involves escalating complex technical issues to the appropriate technology teams or individuals, alongside generating daily work order reports and maintaining PCOM's telephone directory. Additionally, the Service Desk Agent I oversees the scanning and recovery of medical records and assists with clerical tasks when necessary. Essential Duties and Responsibilities: Reset user passwords, manage grace logins, and handle password expiration dates. Provide initial support for end users encountering information technology issues. Respond promptly to technical assistance requests via phone or email, logging them into the helpdesk tracking system. Follow up with end users post-resolution to ensure satisfaction and quality assurance. Generate comprehensive work order reports for MIS management, summarizing help desk activities and resolution timeframes. Maintain the internal helpdesk binder and establish service level agreements with end users. Escalate complex problems to Tier 2 and Tier 3 support teams as necessary. Analyze help desk activity and suggest procedural improvements. Disseminate relevant email announcements to appropriate campus groups. Prepare and distribute monthly telephone reports to designated departments using the call accounting system. Communicate changes to the Online Visual phone book and distribute Network Authorization forms accordingly. Manage the ordering and allocation of alphanumeric pagers. Undertake special projects as required. Demonstrate proficiency in addressing common problem inquiries and providing immediate solutions. Ensure proper preparation and retrieval of medical records for scanning and archival. Respond promptly and effectively to internal user inquiries, researching and resolving issues to their satisfaction. Serve as a liaison between end users and technical teams. Perform other related duties as assigned. Position Requirements: · High school diploma required; some college coursework preferred. · Minimum of 2 years' experience in a Help Desk service environment or customer service role. · Ability to assess information technology service needs and determine appropriate escalation to senior technicians. · Strong written and verbal communication skills. Proficiency in English, both written and spoken. Certifications, Licenses, Registrations: A+ or Helpdesk certification preferred. *Salary Range: * $21.00 - $26.00 PhilaBST
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Front Desk Agent
1 month ago
Philadelphia, United States Club Quarters Full time**Front Desk Agent** Philadelphia, PA, USA Req #190 Monday, March 22, 2021 **Specific Duties:** Provides optimal guest satisfaction by offering professional and efficient service through guest interaction. Responsible for all aspects of operating the Front Desk. Handles guest requests in a timely manner. Handles all phone calls to the Front Desk in a...
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Front Desk Agent>
3 weeks ago
Philadelphia, United States Davidson Hospitality Group Full timeDavidson Hospitality Group - 9048 [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide information about hotel facilities, services, and local attractions;...
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Sr.Front Desk Hospitality Agent
3 days ago
Philadelphia, United States Sonder Full timeSonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options from rooms to suites...
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Front Desk Agent
5 days ago
Philadelphia, United States Penn's View Hotel Full timeJob DescriptionJob DescriptionWe are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.Responsibilities:Register and assign rooms to guestsConfirm phone and online reservationsRespond to guest needs, requests, and complaintsCollect payment from departing...
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Secret Service Hiring
7 days ago
Philadelphia, United States U.S. Secret Service Full timeJob Description: Show us you have the talent and background we need, and we will show you the rewards of joining the U.S. Secret Service as a Criminal Investigator (Special Agent). Joining the Secret Service, Office of Investigations, as a Special Agent will allow you to perform critical protective and investigative assignments. The special agent position...
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Front Desk Agent
1 week ago
Philadelphia, United States Canopy by Hilton Philadelphia Center City Full timeProperty Description: Canopy by Hilton Philadelphia Center City, located in the heart of downtown Philadelphia, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a vibrant and dynamic property that offers a modern and chic experience for our guests. With positions available in front desk,...
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Front Desk Agent
7 days ago
Philadelphia, United States Davidson Hospitality Group Full timeProperty Description Canopy by Hilton Philadelphia Center City, located in the heart of downtown Philadelphia, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a vibrant and dynamic property that offers a modern and chic experience for our guests. With positions available in front desk,...
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Front Desk Agent
7 days ago
Philadelphia, United States Davidson Hospitality Group Full timeCanopy by Hilton Philadelphia Center City, located in the heart of downtown Philadelphia, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a vibrant and dynamic property that offers a modern and chic experience for our guests. With positions available in front desk, housekeeping, food and beverage,...
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Front Desk Agent
1 month ago
Philadelphia, United States ONQUEST Full timeFront Desk Agent Position Requirements - Excellent verbal and written communication skills - Excellent problem-solving skills - Takes pride and ownership in the position and property - Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner - Have at least two year of hospitality experience - Possess amazing...
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Ft Agent Guest Service
2 weeks ago
Philadelphia, United States Hilton Full timeFT Agent Guest Service - Doubletree by Hilton Philadelphia Center City A Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. **What will I be doing?** As a Front Desk Agent, you would be responsible for...
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FT Agent Guest Service
2 weeks ago
Philadelphia, Pennsylvania, United States Hilton Full timeA Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the...
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Front Desk Member Services
1 month ago
Philadelphia, United States GLEC Full timeOverview: **Responsibilities**: - Greet and welcome everyone in a friendly and professional manner - Check members and visitors into the facility efficiently - Answer phone calls and direct inquiries to the appropriate department - Sell memberships and program participation, providing information about all GLEC services - Process payments and maintain...
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Guest Service AgentFront Desk
1 week ago
Philadelphia, United States SOFITEL Full timeJob Description $500 Bonus after successful 90 days Don't miss out on this opportunity! First impressions are lasting impressions! We are seeking qualified, service-minded ambassadors for the Front Desk Agent position. ** Guest Service Agent/Front Desk** ** What’s in it for you:** Unlimited career development opportunities, both nationally and...
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Front Desk Agent
6 days ago
Philadelphia, United States Fitler Club Full timeto resolve**Our Company**: Fitler Club is a members-only lifestyle club for the leaders and influencers shaping the future of Philadelphia. Fitler Club houses a long list of luxury amenities including dining, social spaces, hotel rooms, 25,000 sq. ft gym, lap pool, spa, co-working, and event spaces. **Overview**: The Member Services Agent is responsible for...
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Front Desk Agent
1 day ago
Philadelphia, United States Fitler Club Full timeFitler Club is a members-only lifestyle club for the leaders and influencers shaping the future of Philadelphia. Fitler Club houses a long list of luxury amenities including dining, social spaces, hotel rooms, 25,000 sq. ft gym, lap pool, spa, co-working, and event spaces. Overview: The Member Services Agent is responsible for providing a superior...
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Front Desk Agent
4 days ago
Philadelphia, United States Fitler Club Full timeFitler Club is a members-only lifestyle club for the leaders and influencers shaping the future of Philadelphia. Fitler Club houses a long list of luxury amenities including dining, social spaces, hotel rooms, 25,000 sq. ft gym, lap pool, spa, co-working, and event spaces.Overview:The Member Services Agent is responsible for providing a superior experience...
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Front Desk Agent
4 days ago
Philadelphia, United States Fitler Club Full timeFitler Club is a members-only lifestyle club for the leaders and influencers shaping the future of Philadelphia. Fitler Club houses a long list of luxury amenities including dining, social spaces, hotel rooms, 25,000 sq. ft gym, lap pool, spa, co-working, and event spaces.Overview:The Member Services Agent is responsible for providing a superior experience...
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Front Desk Agent
2 days ago
Philadelphia, Pennsylvania, United States Sage Hospitality Group Full timeWhy us?American freedom gained its foothold in Philadelphia – a fiercely independent spirit that remained to infuse its commerce, its culture, and its people. At the intersection of it all – the very vibrant Logan Square, now anchored by its namesake hotel, The Logan. The Logan inspires with a lively urbane flair and luxe aesthetic—a modern hotel...
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Front Desk Hospitality Agent
1 week ago
Philadelphia, United States Sonder Holdings, Inc. Full timeSonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same - each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need...
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Front Desk Agent
7 days ago
Philadelphia, United States Homewood Suites Full timeJob DescriptionJob DescriptionFront Desk AgentPosition SummaryThe Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest...