Technical Account Manager

2 weeks ago

Rye Brook, United States Anteriad Full time
Come Join Our Team At Anteriad and innovate the way B2B marketers make data-driven business decisions.

About Anteriad

We are not just another B2B solution provider. We're problem solvers. We believe that data is the key to unlocking effective solutions that span a range of marketing challenges - from customer acquisition to demand generation to account-based marketing. Data is at the core of everything we do. Our team works tirelessly to create powerful solutions that drive real results for our clients. Whether it's through innovative technology or deep analysis, we're committed to finding the best path to growth for every one of our customers.

Why Join Our Intelligence & Analytics Team?

Anteriad is seeking a Technical Account Manager (TAM) to join our Intelligence and Analytics team on-site in our Rye Brook, NY headquarters. This is an incredible opportunity for an intelligent, energetic, and self-motivated individual to play a vital role within a growing Client Service and Support organization. This position is not eligible for employer-visa sponsorship. This is an on-site position and local candidates will only be considered.

The TAM will support the analytics team in maintaining active relationships with clients, including proactively resolving business and technical issues in service of analytics-based projects. After becoming well versed in intelligence and analytics products, the TAM is expected to expertly prepare for all client meetings and lead all calls with energy and enthusiasm. In addition to speaking with clients, the TAM will be the primary liaison between the internal development team and the client to establish expectations, provide status updates, hand off project deliverables all while seeking and establishing the timeline for the next project.

The successful candidate is a resourceful self-starter who is comfortable working independently as well as collaboratively in a small, fast paced environment. The TAM will be expected to straddle the line between strategic thinking & tactical execution leveraging existing internal datasets and processes vs. creating custom projects. To fit our culture, they must be prepared to work hard & be willing to attempt many different solutions until the best resolution is found.

Anteriad means "always moving forward" and we apply that to our company culture by tirelessly promoting an environment that allows our employees to thrive:
• Flexible PTO
• Training & development with unlimited access to Cornerstone Learning System
• Steady, full-time role
• Mix of collaborative & independent work
• Community outreach via Anteriad Cares - Encouraging staff to take time to volunteer
• Professional mentoring program - Career guidance from leadership
• Employee Resource Groups - Collaborate with others that share your passions
• Great benefits for you and your family

Benefits We Bring To You:
• Comprehensive medical (choice of 3 plans), dental and vision coverage
• Company paid short-term disability, long term disability and life insurance
• Optional supplemental life, accident and critical illness insurance plans
• 401K with company match
• Flexible PTO and generous paid holiday schedule
• Fully paid primary caregiver leave (12 weeks) & parental bonding leave (2 weeks)
• Free CALM subscription

What You'll Do:
• Outstanding at problem-solving and project management
• Effective communicator, adept with communication at all levels
• Have strong organizational skills and the ability to manage multiple customers and projects at once
• Be able to grasp technical concepts, communicate them succinctly and clearly and collaborate with managers on delivery of solutions
• Responsible for flawless execution of projects in support of the Analytics team
• Experience working with multiple stakeholders and building strong relationships

What You'll Bring:

Required
• At least 3-4 years of prior client facing experience
• Self-starter with high level of accountability
• Systematic discipline in note taking, consistent follow-up and documentation across multiple stakeholders.
• A nose for project delivery- know what is due and when and be curious on the potential blockers and time required to finish projects.
• A customer first perspective- help connect the dots between the customer ASK and the technical requirements for a team of developers.
• Experience using PM software Azure Dev Ops is a plus)
• Strong communication (written and verbal), analytical, organizational, problem solving and computer skills.
• Experience with SQL coding a plus but not required
• Ability to work well in a team environment

Our Values:
  • Lead & Learn We lead with unrivaled vision, innovation and execution, always learning and embracing new ways of doing things to stay out in front
  • Collaborate & Celebrate We build great things when we work together as one Anteriad team, celebrating our achievements - both great and small - along the way
  • Innovate & Inspire We are always looking for bold new ways to exceed the expectations of our customers and to inspire each other to even greater success
  • Do More & Do Good We go above and beyond in the service of our clients and colleagues, and the communities where we live

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