Patient Service Representative

2 weeks ago

Cookeville, United States Tennessee Orthopaedic Alliance Full time
***PRN***

Tennessee Orthopaedic Alliance is the largest orthopaedic surgery group in Tennessee. TOA concentrates on the diagnosis and treatment of disorders and injuries of the musculoskeletal system which allow our patients to live their best life. Ninety plus years later we are advancing the practice of orthopaedic surgery throughout the state.

There are a number of reasons why TOA is an employer of choice; here are a few of them:
  • Stability- TOA has been in Middle Tennessee since 1926 and has expanded to over 20+ locations across the state
  • Impact- TOA's team members use our careers - whether in our clinics or our business office - to make a positive difference in the community by building relationships and helping patients live their best life.
  • Work Environment- The TOA team focuses on fostering an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement.
  • Total Rewards- TOA offers a comprehensive suite of benefits, including Medical, Dental, Paid Time Off, and more. Our 401(k) plan provides a company match, safe harbor match and profit-sharing match to go along with your contributions.
The Patient Service Representative is the friendly and helpful face of TOA - generally, the first person who interacts with our patients and their families. The Patient Service Representative sets the tone for a great patient visit by professionally and compassionately attending to the patients as they arrive for their appointment at TOA
  • Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible
  • Work closely with clinical colleagues and administrative teammates to develop a cohesive, high performing team
  • Verify patient demographic information upon arrival
  • Update and change insurance information as appropriate
  • Scan insurance cards and drivers licenses
  • Enter referrals into the computer and link it to the appropriate case
  • Collect copayments, coinsurances, deductibles, and balances
  • Prep daily clinics for upcoming appointments and print related documents
  • Create a record of the appointment, or an encounter and print
  • Ensure that all documentation is entered accurately and swiftly
  • Schedule follow-up appointments as necessary
Requirements

Here are some of the qualifications our successful candidates possess
  • Work Schedule: This is a PRN position; working on a as needed basis.
  • Focused on Patient Satisfaction: Responds in a prompt and empathetic manner to meet patient needs; Seeks opportunity to exceed patient needs and expectations; Meets commitments; Provides positive memorable patient experiences; Manages difficult or emotional customer situations with poise and professionalism.
  • Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to the views of others; Gives and welcomes feedback; Contributes to building a positive team spirit, putting the success of team above own interests; Builds morale and supports everyone's efforts to succeed; Regularly assists others; Asks for help when needed. Written Communication: Adept in reading and interpreting written information; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet audience needs.
  • Exceptional Communication: Speaks clearly and professionally in all situations; Actively listens and gets clarification when necessary; Responds appropriately to questions. Adept in reading and interpreting written information; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet audience needs.
  • Problem Solving: Identifies and resolves problems in a timely manner; Skillfully gathers and analyzes information; Develops alternative solutions when appropriate; Uses reason even when dealing with emotional situations.
  • Productivity: Meets or exceeds organizational productivity standards either qualitative or quantitative; Completes work in a timely manner; Strives to increase productivity; Works quickly and precisely; Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Technology: Demonstrated proficiency with Microsoft Office programs such as Excel, Word, and Outlook. Demonstrated proficiency with EHR is helpful, and NextGen preferred.
  • Attendance/Punctuality: Consistently arrives to work, meetings and appointments ready and on time; Ensures work responsibilities are covered when absent.
  • Experience: Previous successful experience in a healthcare clinic/office environment or customer service role preferred, but not required
  • Education: High School Diploma required; Bachelor's Degree preferred
WORK ENVIRONMENT:
  • The TOA team focuses on fostering an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement. Patient Service Representatives may be assigned to work in one of TOA's clinics at the front desk and may be required to participate as a "Greeter" sitting or standing at the front of the clinic to direct patients to their destination. The clinic experiences high patient volume and as a result has associated stressors that come along with a fast-paced environment. The noise level in the work environment is moderate to loud with other staff members checking in patients and answering questions in close proximity to each other.


TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers

  • Patient Services Representative

    9 hours ago

    Cookeville, United States Northside Family Dentistry Full time $12 - $14

    Position Mission:As an Patient Services Representative, you will be a key member of an excellent team charged with the care and treatment of our patients.  You will be responsible for helping with the office front desk, communicating with patients, scheduling patients, and helping with insurance benefits.  You’ll be an integral part of our team and will...

  • Customer Service Representatives-Loan Consultant II

    2 days ago

    Cookeville, United States Navy Times Full time

    Customer Service Representatives-Loan Consultant II At a glance Location: US-TN-Cookeville, TN Posted: 03/03/2022 Closing: 04/02/2022 Degree: Not Specified Type: Full-Time Experience: Not Specified Job description At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their...

  • Customer Service Representative

    1 week ago

    Cookeville, United States Security Finance Full time

    Description Do you thrive on making a positive, lasting impact on people? Do you have customer service experience? Are you looking for an opportunity to learn a new industry, with paid on the job training? Do you want multiple opportunities to advance your career? Do you want to work in an open, office environment? Youre the first face customers see and...

  • Financial Service Rep/Teller

    1 month ago

    Cookeville, United States SmallBiz Staffing Full time

    Job DescriptionJob DescriptionJob Description:A Bank Teller and Financial Service Representative’s primary responsibility is customer service. A Bank Service Representative must be knowledgeable about a range of bank operations and be able to answer any questions a customer has. Other duties and responsibilities may include: Recording transactions, which...

  • RN Patient Care Manager Home Health

    2 weeks ago

    Cookeville, United States LHC Group Full time

    Job DescriptionWe are hiring for a Patient Care Manager with Home Health experience.At SunCrest Home Health a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve-it truly is all about helping people. You...

  • RN Patient Care Manager Home Health

    3 weeks ago

    Cookeville, United States LHC New Full time

    SummaryWe are hiring for a Patient Care Manager with Home Health experience.At SunCrest Home Health a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve-it truly is all about helping people. You can find...

  • RN Patient Care Manager Home Health

    3 weeks ago

    Cookeville, United States LHC Group Full time

    Job Description We are hiring for a Patient Care Manager with Home Health experience. At SunCrest Home Health a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve-it truly is all about helping people....

  • RN Patient Care Manager Home Health

    1 week ago

    Cookeville, United States LHC New Full time

    Summary We are hiring for a Patient Care Manager with Home Health experience. At SunCrest Home Health a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve-it truly is all about helping people. You can...

  • Customer Service Representatives(5449, Algood)

    1 day ago

    Cookeville, United States Domino's Pizza LLC Full time

    Company Description Within this Franchise we put our team first and spend time helping each new team member become great! Our goal as a company is to help you excel in life, whether we are just a chapter in your journey or wish to make a career with us. It's a fun fast paced environment, with direct deposit and very flexible scheduling- whether you're...

  • Caregiver / Patient Care Technician (No Certification Required) - AMG ST COOKEVILLE FAMILY MEDIC

    2 days ago

    Cookeville, United States Ascension Full time

    AMG ST COOKEVILLE FAMILY MEDIC, part of Ascension Living brings it all together for you at our beautiful community. You will have access to personalized care, exceptional services with a balance of city comforts, cultural opportunities and more, in our community and close by.We are committed to providing services, amenities, opportunities, and support, so...

  • Sales Representative

    1 week ago

    Cookeville, United States WoodmenLife Full time

    Get ready to redefine success!!There are lots of sales jobs out there, but few with perks like this. Full benefits – Life, health, dental, vision, and disability insurance, plus a 401(k) with service-related contributions (for those who qualify). Sales tools – Online training, a FREE advertising library, marketing brochures, access to great social media...

  • Sales Representative

    1 week ago

    Cookeville, United States WoodmenLife Full time

    Get ready to redefine success!!There are lots of sales jobs out there, but few with perks like this. Full benefits – Life, health, dental, vision, and disability insurance, plus a 401(k) with service-related contributions (for those who qualify). Sales tools – Online training, a FREE advertising library, marketing brochures, access to great social media...

  • Sales Representative

    1 week ago

    Cookeville, United States WoodmenLife Full time

    Get ready to redefine success!!There are lots of sales jobs out there, but few with perks like this. Full benefits – Life, health, dental, vision, and disability insurance, plus a 401(k) with service-related contributions (for those who qualify). Sales tools – Online training, a FREE advertising library, marketing brochures, access to great social media...

  • Food and Nutrition Services Manager

    4 weeks ago

    Cookeville, United States Nhccare Full time

    ** Food and Nutrition Services Manager - NHC HealthCare Cookeville** **Job Category****:** Dietary **Requisition Number****:** FOODA04507 Showing 1 location **Job Details** **Description** **Food and Nutrition Services Manager - NHC HealthCare Cookeville** Don't miss this great opportunity to join our team as **Food and Nutrition Services Manager**at **NHC...

  • Membership Sales Representative

    1 month ago

    Cookeville, United States Wash and Roll Full time

    Job DescriptionJob DescriptionWash N’ Roll is a fast growing company looking to add hard working and skilled individuals to our sales team in all regions.  Main responsibilities of a sales rep.Greet each customer upon entry.Assist customers in the selection and payment of their car wash.Offer monthly unlimited services to each customer at the promotional...

  • Site Manager

    1 month ago

    Cookeville, United States Summit Medical Group Full time

    Responsibilities: About Our Career Opportunity Summit Medical Group of Cookeville is seeking a Site Manager to manage the daily operations for the site. The successful candidate will have strong business acumen and practice management experience. The Site Manager will run the practice in accordance with the policies and procedures set forth by Summit...

  • Expanded Functions Dental Assistant

    1 week ago

    Cookeville, United States Northside Family Dentistry Full time

    WORKING CONDITIONS/PHYSICAL REQUIREMENTSStanding 90%.Sitting 10%.Moderate noise levels from dental and other lab equipment.Medical, office, and lab settings.Minimum lifting requirements of 35 pounds in order to transfer equipment and pack and unpack supplies.Frequent bending, twisting, and position changes in order to examine and service patients.Exceptional...

  • Mobile/Family Counselor OP Lic Masters- Cookeville/Crossville

    1 day ago

    Cookeville, United States Cumberland Heights Foundation, Inc. Full time

    Job Type Full-timeDescriptionWe are looking for you! Do you want to be a part of the team that transforms lives? Cumberland Heights is more than a campus on 177 acres, it's a community. Our mission is providing the highest quality care possible for persons and families who are at risk for or who are suffering from the disease of chemical dependency....

  • Radiology / Cardiology

    2 days ago

    Cookeville, United States ATC Marietta Full time

    JOB SUMMARYThe RADIOLOGY TECHNOLOGIST performs diagnostic radiographic services by taking radiographs, images made by passing x-rays through an area of the body. Services may include positioning, photographing, and developing film. The Radiologic Technologist works under the direction of the radiologist or physician.ABOUT USFor more than 40 years, ATC...

  • Pulmonary/Critical Care job in: Cookeville, TN

    2 weeks ago

    Cookeville, United States Archway Physician Recruitment LLC Full time

    Pulmonary/CC opening in TennesseeMidway between Nashville, Chattanooga & Knoxville TN80 miles to Nashville; 90 miles to Chattanooga; 100 miles to KnoxvilleFull time, permanent openingPulmonary/Critical Care trained physician needed to join an established practice. The group is comprised of four pulmonary/critical care docs, two of which are also trained in...