Support Specialist

3 months ago


Denison, United States ARstrat LLC Full time
Position Summary Serve as the Liaison between the client and our Arstrat office.

Pay rate: $16

  • Up To $250.00 Bonus Monthly
Position responsibilities
  • Review accounts sent via e-mail from both the client and Arstrat staff for resolution
  • Submit insurance billing requests to the client
  • Update accounts with information received from the client and Arstrat offices
  • Process itemized statements requested by patients, insurances and attorneys
  • Process correspondence sent to our office by the patients, insurances and attorneys
  • Facilitate adjustments and cash transfer request
  • Follow up on disputed accounts to check for resolution
  • Facilitate missing payment research with the Vendor
  • Draft zero balance letters, Settlement letters, Balance verification letters and any other requested letters for collection specialists
  • Proficient in Excel and Microsoft word
  • Bonus eligibility
  • Pay hourly 15
  • Benefits and Incentives

    · Comprehensive Health Coverage:

    o Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.

    · Life and Disability Insurance:

    o Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.

    · 401(k) Retirement Savings Plan:

    o Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service.

    · Paid Time Off (PTO):

    o Accrue Paid Time Off starting on your first day of employment.

    · Flexibility in Benefits:

    o The company reserves the right to amend, modify, or terminate any benefits programs as needed.
Education and experience
  • High school diploma or college degree from an accredited college or university
  • 2-3 years of experience in a healthcare back-office function or customer care function
work environment / physical requirements
  • Work environment is an office location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone
  • Must be able to sit for extended periods of time.


Arstrat is an equal employment opportunity employer.

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