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Analyst, Quality Assurance

1 month ago

Columbia, United States Manpower Group Inc. Full time

Title: Customer Service Representative Location: Columbia SC (Onsite) Duration: 3 months Pay rate: $15/hr (On W2) We are looking for a “ Customer Service Representative “to join one of our Fortune 500 clients. Education &Qualifications: High School Diploma or equivalent 1 year of related claims processing, customer service, auditing, training, analysis, or operations experience. Required Skills: Under direct supervision, performs quality control audits, reviews, or monitoring of departmental operations functions including, but not limited to, claims, membership, customer service/call center, workflow, processing support systems, procedures, documentation, etc. Identifies problems, analyzes cause and effect, and makes recommendations for improvements. 50% Performs routine quality audits, reviews, or monitoring across various operations functions to ensure quality standards, procedures, and methodologies are being followed. Recognizes and documents any potential fraud and abuse situations. May provide one on one guidance to new hires upon completion of initial training. 20% Provides necessary feedback or coaching to operations and training areas on errors assessed so that additional training can be initiated as needed. Compiles data and generates reports for operations areas on quality performance. 20% Identifies areas of weakness and communicates recommendations on changes and improvements to training materials Documents findings of analysis and prepares recommendations for implementation of new systems, procedures or organizational changes. 10% Assists with training documentation and development of new processes and procedures. Remains current with all guidelines, work instructions, etc. We are looking for the candidate who are eligible to work with any employers without sponsorship. If you’re interested, please click “Apply” button. If you are not available or this job is not a good fit at present, please share the job details with your friends/colleagues and let me know if anyone is interested ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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